Job summary
Job post source
This job is directly from UPtv
Job overview
The Customer Service Representative at UPtv provides uplifting and professional support to viewers across multiple brands, playing a key role in customer satisfaction and subscription growth.
Responsibilities and impact
The role involves delivering support via email, chat, and phone, managing inquiries through a ticketing system, troubleshooting streaming issues, escalating complex cases, maintaining records, and contributing to support content.
Experience and skills
Requires 3+ years in customer support, experience with ticketing systems (Zendesk preferred), strong communication, multitasking, technical troubleshooting, and problem-solving skills.
Work environment and culture
UPtv values uplifting, excellence, and resilience, fostering a collaborative and diverse environment that supports authentic selves and innovation.
Company information
UPtv is a 20-year-old entertainment company focused on uplifting digital content across cable, satellite, and streaming platforms with several brands and a strong pro-social initiative.
Job location and travel
The job is hybrid based in Atlanta, GA, requiring in-office presence on Mondays and Wednesdays.
Application process
Applicants must apply via UP Entertainment's careers page, create a candidate profile, and follow the online application instructions.
Company overview
UPtv is a cable television network in the United States known for its family-friendly programming, including original movies, series, and specials that focus on uplifting and inspiring content. The network generates revenue primarily through advertising and subscription fees from cable and satellite providers. Originally launched in 2004 as the Gospel Music Channel, it rebranded to UPtv in 2013 to broaden its appeal beyond music to include a wider range of entertainment. The company emphasizes positive storytelling and has carved a niche in the market by providing wholesome entertainment options.
How to land this job
Tailor your resume to emphasize your 3+ years of customer support experience, highlighting your ability to manage inquiries across multiple channels such as email, chat, phone, and ticketing systems like Zendesk.
Showcase your technical proficiency in troubleshooting streaming service issues and your strong written and verbal communication skills, as these are critical for delivering empathetic and professional support to UPtv's diverse audience.
Apply through multiple platforms including the UP Entertainment corporate careers page and LinkedIn to maximize your chances of being noticed for this hybrid Atlanta-based role.
Connect with employees in UPtv's Client Experience & Support division on LinkedIn; start conversations by complimenting their recent work on uplifting content or asking how they embody the company's core values like 'Be Uplifting' in their daily role.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer support,' 'ticketing system,' 'Zendesk,' 'streaming troubleshooting,' and 'customer satisfaction' to ensure your application passes initial automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume with relevant keywords, and identify LinkedIn contacts to network with, freeing up your time to focus on preparing for interviews and refining your skills.
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