Job summary
Job post source
This job is directly from Justworks
Job overview
The Manager, Customer Success at Justworks will lead the Customer Success Management team, focusing on enhancing customer satisfaction and retention while driving revenue growth.
Responsibilities and impact
Responsibilities include hiring and expanding the Customer Success team, coaching team members, advocating for customer needs, improving processes, monitoring customer satisfaction metrics, and conducting management duties such as performance reviews.
Compensation and benefits
The salary range for this position is between $109,000 and $119,900 per year, with additional benefits detailed in Justworks' Total Reward Philosophy.
Experience and skills
Candidates should have at least 5 years of experience in customer success or related fields, with a minimum of 2 years in team management, along with strong communication and organizational skills.
Career development
Opportunities for professional growth include mentoring team members and developing retention strategies, with a focus on continuous improvement and leadership development.
Work environment and culture
Justworks promotes a supportive and entrepreneurial work environment, emphasizing camaraderie, openness, grit, integrity, and simplicity as core values.
Company information
Justworks helps businesses manage HR issues, providing a data-driven approach to support startups and small businesses with a focus on employee well-being and satisfaction.
Team overview
The Customer Success Management group consists of diverse team members at various experience levels, fostering a collaborative and engaging work atmosphere.
Job location and travel
The position is based in the New York City office with a hybrid work model.
Application process
Interested candidates should apply through the Justworks website, providing necessary documentation as specified in the job posting.
Unique job features
This role offers unique opportunities to influence customer success strategies and lead a growing team in a dynamic startup environment.
Company overview
Justworks is a professional employer organization (PEO) that provides small and medium-sized businesses with payroll, benefits, HR, and compliance support. They make money through subscription fees for their services, which streamline administrative tasks and ensure regulatory compliance for their clients. Founded in 2012 by Isaac Oates, the company has grown rapidly, emphasizing transparency and customer service. Justworks aims to simplify business operations, allowing companies to focus on growth and productivity.
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