Job summary
Job post source
This job is directly from Home Chef
Job overview
The IT Support Technician at Home Chef ensures the reliability and functionality of all on-site IT hardware and software, playing a critical role in supporting plant operations and technology infrastructure.
Responsibilities and impact
The technician diagnoses and resolves hardware, software, and network issues, supports and maintains IT infrastructure including network and VoIP systems, manages hardware procurement and maintenance, and documents technical processes to ensure smooth plant operations.
Compensation and benefits
The position offers medical, dental, vision, life and disability insurance, paid holidays, sick and vacation time, a 401k program, and flexible spending accounts, plus a $30 discount on first Home Chef order.
Experience and skills
Requires a high school diploma or equivalent, strong communication and organizational skills, proficiency with PC and Android troubleshooting, self-motivation, and ability to work independently in an industrial environment.
Work environment and culture
Home Chef values humility, teamwork, pragmatic thinking, ownership, inclusivity, and authenticity, fostering a supportive and diverse workplace environment.
Company information
Home Chef, founded in 2013, is a leading meal solutions company with online and retail presence, known for innovative meal kits and the Tempo brand of ready-to-heat meals.
Team overview
The IT Support Technician works closely with the Network Manager and serves as the sole technical IT presence within the distribution center, requiring independent problem-solving.
Job location and travel
The role follows a first shift schedule from 7:30 AM to 4:00 PM with Wednesdays and Thursdays off, and involves working in both office and industrial environments with occasional travel up to 5%.
Unique job features
This role uniquely supports both office and industrial IT environments, requiring hands-on technical support across diverse hardware and software in a fast-paced distribution center.
Company overview
Home Chef is a meal kit and food delivery service that provides customers with pre-portioned ingredients and easy-to-follow recipes to cook meals at home. Founded in 2013 by Pat Vihtelic, the company has grown significantly and was acquired by Kroger in 2018, which expanded its reach through Kroger's vast retail network. Home Chef makes money through subscription plans and individual meal kit sales, catering to a variety of dietary preferences and lifestyles. The acquisition by Kroger has enabled Home Chef to offer its products in physical stores, increasing its market presence and accessibility.
How to land this job
Tailor your resume to highlight your hands-on experience with diagnosing and resolving hardware, software, and network issues across diverse devices including computers, tablets, handhelds, and printers, emphasizing your ability to maintain seamless operations in both office and industrial environments.
Showcase your proactive troubleshooting skills and your capacity to work independently as the primary IT support contact, underscoring your organizational abilities and attention to detail in maintaining hardware and software configurations.
Apply through multiple platforms such as Home Chef's corporate careers page, LinkedIn, and other job boards to maximize your application visibility and increase your chances of being noticed for the IT Support Technician role.
Connect with current IT staff or network managers at Home Chef via LinkedIn to inquire about the team culture and specific challenges they face; use ice breakers like commenting on Home Chef's innovative Tempo brand launch or asking about their strategies for maintaining uptime in industrial settings.
Optimize your resume for ATS by integrating keywords from the job description such as 'hardware troubleshooting,' 'network support,' 'VPN management,' 'VoIP systems,' and 'industrial software support' to ensure your resume passes automated screening effectively.
Leverage Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume with relevant keywords, and identify key contacts on LinkedIn, allowing you to focus your energy on preparing for interviews and networking effectively.
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