PRI | The Performance Review Institute

Program Operations Support Manager

WARRENDALE, PAPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from PRI | The Performance Review Institute.

  • Job overview

    The Program Operations Support Manager leads a team providing critical administrative and operational support to PRI's accreditation programs, ensuring efficient process execution and customer excellence.

  • Responsibilities and impact

    The role involves leading and mentoring a team of coordinators, overseeing administrative processes for accreditation programs, coordinating logistics for audits and meetings, maintaining accreditation data, generating reports, and driving continuous improvement initiatives.

  • Experience and skills

    Requires a Bachelor's degree or equivalent experience, strong analytical skills, excellent communication, proficiency in Microsoft Office, and effective leadership and management abilities.

  • Work environment and culture

    The organization promotes a collaborative, high-quality service environment focused on innovation, clear communication, and trust within the team and across departments.

  • Company information

    PRI is part of Fullsight, a collective of SAE ITC, SAE International, and PRI, providing industry solutions, standards, and professional development in aerospace, automotive, and mobility sectors since 1905.

  • Team overview

    The candidate will lead a team of Program Support Coordinators responsible for administrative support of accreditation programs, fostering a collaborative and service-oriented environment.

  • Job location and travel

    Standard office environment with 10% travel required; work involves long periods at a computer or desk.

  • Unique job features

    The position offers the opportunity to work within a unique consortium environment combining multiple industry organizations focused on quality and safety standards across various sectors.

Company overview

The Performance Review Institute (PRI) is a not-for-profit organization that specializes in developing and administering quality assurance and accreditation programs, most notably the Nadcap program for the aerospace and defense industries. PRI generates revenue through the management of industry-managed programs, conducting audits, and providing training and certification services to suppliers and manufacturers worldwide. Founded in 1990 by SAE International, PRI plays a critical role in maintaining global supply chain standards and fostering continuous improvement in manufacturing processes. Candidates should be aware that PRI operates internationally and is recognized for its impartiality, technical expertise, and close collaboration with industry stakeholders. Understanding PRI’s mission to advance quality and safety standards is essential for prospective employees.

How to land this job

  • Position your resume to highlight leadership and team management skills, emphasizing your ability to coach and mentor teams to deliver high-quality administrative support in complex program environments.

  • Focus on showcasing your experience in operational process optimization, resource planning, and managing stakeholder communications, especially within accreditation or industry-managed programs.

  • Apply through multiple channels including PRI’s corporate careers page and LinkedIn to maximize your application’s exposure and chances of consideration.

  • Connect on LinkedIn with current Program Support Coordinators or managers at PRI, using ice breakers such as commenting on recent PRI initiatives or asking about their experience managing accreditation programs to build rapport and gather insights.

  • Optimize your resume for ATS by incorporating keywords from the job description like 'program operations,' 'team leadership,' 'process improvement,' 'stakeholder support,' and 'data reporting' to ensure your resume passes initial automated screenings.

  • Use Jennie Johnson's Power Apply feature to automate tailoring your resume, identify multiple application portals, and discover relevant LinkedIn connections, allowing you to focus your time on preparing for interviews and networking effectively.

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