Job summary
Job post source
This job is directly from Equifax
Job overview
The End User Support Technician - Junior at Equifax provides day-to-day technical support to internal staff, focusing on hardware and software troubleshooting and customer service.
Responsibilities and impact
The role involves assisting walk-up customers at a TechBar, installing computing devices, delivering new equipment, and managing asset disposition processes while ensuring high customer service standards.
Experience and skills
Candidates should have 0-2 years of relevant experience, preferably an Associate's degree or equivalent, basic IT knowledge, and cloud certification is strongly preferred; CompTIA A+, Microsoft certifications, and experience with Google Workspace, macOS, or JAMF are desirable.
Job location and travel
The job requires in-person work at the office five days a week.
Unique job features
The position emphasizes hands-on technical support with a focus on customer service and includes responsibilities like laptop imaging, provisioning, and asset management.
Company overview
Equifax is a global data, analytics, and technology company that provides credit reports, credit scores, and credit monitoring services to consumers and businesses. They generate revenue through the sale of credit information to lenders, businesses, and individuals, as well as through their identity theft protection services. Founded in 1899, Equifax has a long history and is one of the three major credit reporting agencies in the United States. Notably, the company experienced a significant data breach in 2017, which has led to increased focus on cybersecurity and data protection measures.
How to land this job
Position your resume to highlight hands-on experience with laptop imaging, provisioning new systems, and Audio/Visual support, emphasizing your ability to troubleshoot hardware and software issues effectively.
Focus on showcasing customer service skills and your capability to assist walk-up customers at a TechBar, as this role demands high-quality technical support and customer interaction.
Apply through multiple channels such as Equifax's corporate career site and LinkedIn to maximize your chances of being noticed for this Junior End User Support Technician role.
Connect with current IT support team members or hiring managers in Equifax’s technology division on LinkedIn; start conversations by referencing recent tech initiatives or asking about the typical challenges faced in providing in-person support at Equifax.
Optimize your resume for ATS by incorporating keywords like 'laptop imaging,' 'technical support,' 'Windows 10,' 'Cloud applications,' 'Google Workspace,' and 'troubleshooting,' ensuring alignment with the job description.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and skill development.
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