Job summary
Job post source
This job is directly from Western Wayne Family Health Centers
Job overview
The Call Center Representative is responsible for scheduling appointments and managing patient interactions to ensure efficient medical service delivery at Western Wayne Family Health Centers.
Responsibilities and impact
Daily tasks include scheduling appointments, patient intake, fee collection, insurance verification, and addressing patient inquiries while maintaining accurate records and a welcoming environment.
Compensation and benefits
The position offers a competitive compensation package, medical, dental, and vision insurance, STD and LTD coverage, a Flexible Spending Account, a 403B plan, and 14 paid holidays.
Experience and skills
Candidates should have a high school diploma and preferably one year of experience in a medical office and with electronic medical records, along with knowledge of medical language and insurance plans.
Career development
Opportunities for professional growth include participation in continuing education programs and departmental meetings to enhance skills and performance.
Work environment and culture
The company promotes a culture of customer care, teamwork, and continuous improvement, ensuring a respectful and supportive work environment.
Company information
Western Wayne Family Health Centers is a federally qualified health center focused on delivering quality medical care and services to the community.
Team overview
The candidate will work closely with a team of healthcare professionals dedicated to patient care and operational efficiency.
Job location and travel
The job is located in a federally qualified health facility with a quiet work environment and standard office hours.
Application process
Candidates should prepare a resume and cover letter, and apply directly through the Western Wayne Family Health Centers website or designated application portal.
Unique job features
The role offers unique opportunities to engage with patients directly and contribute to improving healthcare delivery in the community.
Company overview
Western Wayne Family Health Centers is a non-profit organization dedicated to providing comprehensive healthcare services to underserved communities in the Western Wayne County area of Michigan. They offer a range of services including primary care, dental care, behavioral health, and pharmacy services, focusing on affordability and accessibility for all patients regardless of their ability to pay. The organization generates revenue through a combination of patient fees, government funding, and grants. Established to address the healthcare needs of low-income populations, Western Wayne Family Health Centers has a history of community involvement and advocacy for equitable healthcare access.
How to land this job
Position your resume to spotlight your customer service skills, attention to detail, and experience with appointment scheduling, as these are essential for the Call Center Representative role at Western Wayne Family Health Centers.
Emphasize your familiarity with electronic medical record systems and your ability to handle insurance verification and patient intake processes, which are key responsibilities outlined in the job description.
Apply through multiple channels, including Western Wayne Family Health Centers' corporate site and LinkedIn, to maximize your visibility and opportunities for this position.
Connect with employees in the call center division at Western Wayne Family Health Centers on LinkedIn to learn more about the role and the company culture. Potential ice breakers could include asking about their experiences working there or expressing your enthusiasm for contributing to patient care.
Optimize your resume for ATS by incorporating specific keywords from the job description such as 'appointment scheduling,' 'patient intake,' and 'insurance verification' to ensure your application passes initial screenings.
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