Job summary
Job post source
This job is directly from Flourish Research
Job overview
The Telechat/Phone Chat Support Specialist role at Flourish Research involves providing exceptional customer service via phone and chat, acting as the first point of contact for clients, and supporting sales and customer experience efforts.
Responsibilities and impact
The specialist will respond to client inquiries, troubleshoot issues, generate sales leads, schedule appointments, maintain CRM records, collaborate with the team, stay updated on products and market trends, and adhere to company policies.
Compensation and benefits
The compensation range is $78K to $87K; no additional benefits are specified in the description.
Experience and skills
Candidates need a high school diploma or equivalent, 2 years of customer support experience preferably remote, excellent communication skills, multitasking ability, problem-solving skills, CRM and Microsoft Office proficiency, and flexibility for occasional evening or weekend shifts.
Job location and travel
The position is remote, allowing work from home.
Company overview
Flourish Research is a leading clinical research organization specializing in conducting Phase I-IV clinical trials across various therapeutic areas. They generate revenue by partnering with pharmaceutical, biotechnology, and medical device companies to manage and execute clinical studies, ensuring regulatory compliance and high-quality data. Established with a mission to advance medical knowledge and improve patient outcomes, Flourish Research has built a reputation for innovation, integrity, and excellence in clinical research, making it a pivotal player in the healthcare industry.
How to land this job
Tailor your resume to highlight your customer support experience, especially any remote work, emphasizing your communication skills and ability to troubleshoot and resolve issues efficiently.
Showcase your proficiency with CRM systems, Microsoft Office, and multitasking in fast-paced environments, as these are critical for managing customer interactions and internal collaboration.
Apply via multiple platforms such as Flourish Research's official corporate career page and LinkedIn to maximize your application visibility and chances of being noticed.
Connect on LinkedIn with current Flourish Research employees in customer support or sales divisions; start conversations by mentioning interest in their market research products or asking for advice on succeeding in the Telechat/Phone Chat Support role.
Optimize your resume for ATS by incorporating keywords from the job description like 'customer support,' 'CRM systems,' 'problem-solving,' 'communication skills,' and 'remote work' to ensure it passes initial automated screenings.
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