MEDICAL OFFICE ASSISTANT - FRONT DESK

MAUMEE, OHPosted a month ago

Job summary

• Job post source

  This job is directly from The Toledo Clinic

• Job overview

  The Medical Office Assistant - Front Desk at The Toledo Clinic supports oncology office operations by managing patient interactions and clerical tasks to ensure smooth office function and patient care coordination.

• Responsibilities and impact

  The role involves greeting patients, managing front desk duties like verifying insurance, collecting copays, handling phone calls, processing mail, maintaining the waiting area, assisting with scheduling, and ensuring patient privacy and communication standards are met.

• Experience and skills

  Requires a high school diploma or GED, preferably with post-secondary office education, at least one year of medical receptionist experience in healthcare, customer service skills, knowledge of Microsoft Office and EMRs, and ability to handle office equipment and multitask effectively.

• Work environment and culture

  The position emphasizes teamwork, communication, adaptability, respect for cultural diversity, and a patient-centered approach within a professional healthcare environment.

• Company information

  The Toledo Clinic is a healthcare provider with oncology services in Maumee, focusing on patient-centered medical care and coordination.

• Job location and travel

  The job is located in Maumee at The Toledo Clinic's oncology department, with regular Monday to Friday daytime hours.

• Unique job features

  The role uniquely supports the Patient-Centered Medical Home model, emphasizing care coordination and patient coaching in a clinical setting.

Company overview

The Toledo Clinic is a multi-specialty medical group based in Toledo, Ohio, providing comprehensive healthcare services through a network of over 160 physicians across various specialties. They generate revenue by offering outpatient services, diagnostic testing, and specialized treatments, catering to a wide range of patient needs. Established in 1926, the clinic has a long history of delivering patient-centered care and has grown significantly, emphasizing innovation and community-focused healthcare solutions.

How to land this job

• Position your resume to highlight your experience in front desk operations, patient interaction, and clerical support within healthcare settings, emphasizing your ability to manage patient flow and maintain confidentiality in compliance with HIPAA regulations.

• Emphasize skills such as appointment scheduling, insurance verification, data entry into EMR systems, handling copay collections, and excellent communication abilities, both verbal and written, as these are key to supporting the Patient-Centered Medical Home model at The Toledo Clinic.

• Apply through multiple channels including The Toledo Clinic’s official corporate careers page and LinkedIn to maximize your chances of being noticed by recruiters.

• Connect on LinkedIn with current employees or managers in the oncology or front desk departments at The Toledo Clinic, using ice breakers like commenting on their role in patient care coordination or asking about their experience working in the Maumee oncology office to build rapport.

• Optimize your resume for ATS by incorporating keywords from the job description such as 'patient-centered medical home,' 'EMR,' 'HIPAA,' 'insurance verification,' 'copay collection,' and 'customer service,' ensuring your resume passes initial automated screenings.

• Utilize Jennie Johnson’s Power Apply feature to automatically tailor your resume for ATS, identify multiple application platforms, and discover LinkedIn contacts for networking, allowing you to focus your energy on preparing for interviews and refining your skills.