Quality Assurance Outreach and Engagement Trainer
ALBUQUERQUE, NMPosted a month ago
Job summary
Job overview
The Quality Assurance Outreach and Engagement Trainer at Presbyterian Healthcare Services is responsible for developing training content and enhancing member experience through quality assurance initiatives.
Responsibilities and impact
Daily responsibilities include monitoring interactions for compliance, identifying improvement opportunities, mentoring staff, developing training programs, and collaborating with leadership on quality assurance processes.
Compensation and benefits
The position offers a full-time exempt status with a comprehensive benefits package including medical, wellness programs, vision, dental, paid time off, and retirement plans.
Experience and skills
Candidates should have an associate degree or equivalent experience, with at least three years in healthcare or managed care, and preferred experience in quality assurance or training roles.
Work environment and culture
Presbyterian Healthcare Services values diversity and emphasizes the importance of how work is done, fostering a meaningful impact on healthcare delivery.
Company information
Presbyterian Healthcare Services is a healthcare organization that provides a range of services, emphasizing quality and community impact.
Job location and travel
The job is based at the Rev Hugh Cooper Admin Center with a weekday schedule from Monday to Friday.
Company overview
Presbyterian Healthcare Services is a not-for-profit healthcare system based in New Mexico, providing a comprehensive range of medical services including hospitals, clinics, and a health plan. They generate revenue through patient services, insurance premiums, and government programs. Founded in 1908, the organization has a long history of community-focused care and innovation in healthcare delivery. Their integrated healthcare model ensures coordinated care across various medical disciplines, enhancing patient outcomes and satisfaction.
How to land this job
Position your resume to showcase your experience in healthcare and quality assurance, emphasizing any prior roles that involved training, auditing, or developing educational content.
Highlight your skills in monitoring and evaluating performance metrics, as well as your ability to identify areas for improvement and implement effective training solutions, as these are key responsibilities of the role.
Apply through multiple platforms, including the Presbyterian Healthcare Services corporate site and LinkedIn, to maximize your chances of being noticed for this position.
Network with professionals in the Outreach and Engagement division on LinkedIn to gather insights about the role and express your interest; you might start conversations by asking about their experiences with quality assurance initiatives or mentioning a relevant project they’ve worked on.
To optimize your resume for ATS systems, incorporate specific keywords from the job description such as 'quality assurance,' 'training,' 'auditing,' and 'performance improvement' to ensure your application is properly recognized by automated systems.
Consider utilizing Jennie Johnson's Power Apply feature, which can streamline your application process by tailoring your resume, identifying the best channels for submission, and helping you connect with relevant professionals on LinkedIn.
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