Care Team Specialist I - Overnight Shift (Remote)
REMOTEPosted 30+ days ago
Job summary
Job post source
This job is directly from Educational Media Foundation K-LOVE & Air1 Media Networks
Job overview
The Care Team Specialist I - Overnight Shift is a full-time remote role focused on providing spiritual support and hope to individuals through various communication channels, contributing to the mission of Educational Media Foundation.
Responsibilities and impact
The role involves answering prayer line calls, providing empathetic support, managing communication across phone, email, and social media, triaging crisis calls, collaborating with other departments, maintaining confidentiality, and participating in ongoing training.
Compensation and benefits
The position offers industry-leading medical, dental, and vision coverage, short/long term disability, life insurance, a robust 401K with company match, parental leave with Baby Bonding pay, generous PTO, holiday and sick pay, and access to exclusive cultural events and leadership development programs.
Experience and skills
Candidates must have at least 1 year of ministry experience and customer service experience, ministry training, strong biblical knowledge, excellent communication and interpersonal skills, computer proficiency including MS Office and social media, and the ability to multitask; an associate degree in biblical studies or bilingual skills are a plus.
Career development
The company offers leadership and career development programs including free access to LinkedIn Learning, supporting ongoing professional growth.
Work environment and culture
The company culture is faith-driven, inclusive, and supportive, emphasizing spiritual, mental, physical, and relational health, with a mission-focused environment and a commitment to diversity within a religious framework.
Company information
Educational Media Foundation is a nonprofit media company operating the largest Christian music radio networks in the U.S., with a broad media ministry including podcasts, books, films, concerts, and events, employing nearly 500 team members nationwide.
Job location and travel
This is a full-time remote position requiring residency in Tennessee, with occasional travel to the headquarters in Franklin, TN for training and events.
Unique job features
The job uniquely combines spiritual ministry with customer service in a remote setting, offering a mission-driven role that supports individuals spiritually while providing access to exclusive media industry events and leadership development.
Company overview
Educational Media Foundation (EMF) operates K-LOVE and Air1, two of the largest contemporary Christian music radio networks in the United States. They generate revenue through listener donations, corporate sponsorships, and fundraising events. Founded in 1982, EMF has grown significantly, acquiring numerous radio stations to expand its reach. K-LOVE focuses on positive and encouraging music, while Air1 offers a worship-centric playlist. Understanding their mission to inspire and encourage through music is crucial for any candidate.
How to land this job
Position your resume to highlight your ministry experience and customer service skills, emphasizing your knowledge of scripture and ability to provide spiritual support through multiple communication channels like phone, email, and social media.
Focus on your interpersonal skills, ability to listen empathetically, and your proficiency with MS Office and social media platforms, showcasing your multitasking ability in inbound/outbound communications.
Apply through multiple platforms including the Educational Media Foundation's official careers page and LinkedIn to maximize your application visibility for the Care Team Specialist I role.
Connect on LinkedIn with current Care Team members or ministry leaders at Educational Media Foundation, initiating conversations by referencing shared faith values or asking about their experience working overnight shifts and ministry impact.
Optimize your resume for ATS by incorporating keywords such as 'ministry experience,' 'spiritual support,' 'customer service,' 'scripture knowledge,' 'empathy,' and 'multitasking' to ensure your resume passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify relevant job boards, and find LinkedIn contacts to network with, allowing you to focus more on preparing spiritually and mentally for this meaningful role.
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