Job summary
Job post source
This job is directly from Intercom
Job overview
The Audiovisual (AV) Technician at Intercom leads and manages all AV support for the San Francisco office, ensuring high-quality AV experiences for meetings, digital signage, and events, directly impacting the company's internal communication and event success.
Responsibilities and impact
The AV Technician independently manages AV operations including meeting room support, digital signage, and event production, partners with senior leadership for high-touch support, leads live AV events, troubleshoots issues, improves AV services, and collaborates with cross-functional teams and global AV colleagues.
Compensation and benefits
The role offers a base salary range of $99,000 to $118,250 depending on experience and location, with additional benefits including equity, comprehensive medical, dental, vision coverage, 401k with match, paid parental leave, flexible PTO, and regular compensation reviews.
Experience and skills
Candidates need proven independent AV service management, strong interpersonal and communication skills, live event technical leadership experience, problem-solving abilities, and adaptability with AV hardware/software; preferred skills include Crestron/Q-SYS programming, hybrid AV environments, Windows/Mac proficiency, AV certifications, and office buildout support experience.
Career development
The role offers opportunities to develop and evolve AV services independently, collaborate with a global AV team, and stay current with emerging AV technologies and trends, supporting professional growth in AV expertise and leadership.
Work environment and culture
Intercom promotes a radically open, accepting, and inclusive culture with a hybrid work policy requiring at least three days in-office weekly, emphasizing collaboration, safety, and focus on core values without engaging in divisive social or political topics.
Company information
Intercom is an AI Customer Service company founded in 2011, trusted by nearly 30,000 businesses globally, known for its AI agent Fin and customer service solutions, driven by core values of innovation, speed, and delivering value.
Team overview
The AV Technician will report to the AV Production Manager and collaborate with a globally distributed AV team across Intercom's offices in San Francisco, Dublin, Chicago, and London, focusing on alignment and consistency in AV services.
Job location and travel
This primarily in-office role is based in San Francisco, requiring a minimum of four days per week onsite presence due to hands-on and live event responsibilities, with occasional inter-office travel and some out-of-hours event support.
Unique job features
The job features ownership of AV services in a dynamic tech environment, leadership of live event production, proactive service improvement, collaboration across global teams, and exposure to cutting-edge AV technologies and hybrid production environments.
Company overview
Intercom is a customer communication platform that provides businesses with tools for messaging, customer support, and marketing automation. Founded in 2011, it enables companies to interact with their customers through live chat, email, and in-app messaging, enhancing user engagement and support efficiency. Intercom generates revenue through subscription-based pricing models, offering various plans tailored to different business needs. The company has grown significantly, becoming a key player in the customer service and engagement industry, and is known for its innovative approach to customer communication.
How to land this job
Tailor your resume to highlight your experience managing AV operations independently, emphasizing your ability to lead live event production, technical setup, and troubleshooting in high-pressure environments.
Showcase your strong interpersonal and communication skills, particularly your experience providing executive-facing support and collaborating cross-functionally with teams like Workplace Experience and Operations.
Emphasize your proactive approach to identifying AV service gaps and implementing improvements, along with your adaptability to new AV technologies and software.
Apply through multiple channels including Intercom's corporate careers page and LinkedIn to maximize your application visibility for the AV Technician role.
Connect with current Intercom AV team members or IT Operations staff on LinkedIn, using ice breakers like commenting on recent AV innovations at Intercom or asking about their experience managing AV services across global offices.
Optimize your resume for ATS by incorporating keywords from the job description such as 'AV operations,' 'live event production,' 'technical troubleshooting,' 'executive-facing support,' and 'AV service improvements' to ensure it passes initial screening.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify all relevant application portals, and find LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and skill development.
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