Casella Waste Systems, Inc.

Customer Care Representative - Career Advancement Opportunities!!

ROCHESTER, NYPosted 21 days ago

Job summary

  • Job overview

    The Customer Care Representative at Casella Waste Systems, Inc. provides exceptional service to customers by handling inbound calls and inquiries, ensuring their needs are met effectively.

  • Responsibilities and impact

    Daily responsibilities include answering customer calls, providing solutions, engaging in active listening, building rapport, utilizing software tools, meeting call center metrics, making sales recommendations, and participating in training.

  • Compensation and benefits

    The hiring range for this position is $18.00 to $24.50 per hour, depending on experience.

  • Experience and skills

    Candidates should have a high school diploma or GED, 2-4 years of customer service or inside sales experience, and strong relationship management skills; advanced degrees and sales certifications are preferred.

  • Career development

    There are defined career path levels within the role, allowing for progression based on experience and competencies in customer service and client relationship management.

  • Work environment and culture

    The company values collaboration and teamwork, emphasizing strong relationships among employees and a commitment to customer service excellence.

  • Company information

    Casella Waste Systems, Inc. is focused on waste management and sustainability, providing services that support environmental stewardship and community needs.

  • Team overview

    The team consists of customer care representatives who work collaboratively to support sales representatives and ensure excellent customer service.

  • Unique job features

    This position offers career advancement opportunities within a structured path based on experience and performance.

Company overview

Casella Waste Systems, Inc. is a leading provider of waste management services, including collection, recycling, disposal, and resource management solutions. Founded in 1975, the company generates revenue through its integrated waste services, which cater to residential, commercial, and industrial customers across the northeastern United States. Key historical milestones include its IPO in 1997 and subsequent expansion through strategic acquisitions, positioning Casella as a pioneer in sustainable waste management practices.

How to land this job

  • Position your resume to highlight your customer service experience, emphasizing your ability to handle inbound calls, resolve inquiries, and provide efficient solutions to customer issues, as these are key responsibilities for the Customer Care Representative role at Casella Waste Systems, Inc.

  • Emphasize your active listening skills and your experience in building rapport with customers, as well as your familiarity with job-specific software and CRM systems, which are essential for success in this position.

  • Apply for the Customer Care Representative role through multiple platforms, including Casella Waste Systems, Inc.'s corporate website and LinkedIn, to maximize your exposure and chances of being noticed by recruiters.

  • Connect with current employees in the customer service division at Casella Waste Systems, Inc. on LinkedIn to gain insights about the role and company culture; potential ice breakers could include asking about their experiences working there or discussing a recent company initiative you admire.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'active listening,' and 'CRM software' to ensure it passes initial screenings and reaches hiring managers.

  • Utilizing Jennie Johnson's Power Apply feature can simplify your application process by tailoring your resume, identifying the best places to apply, and connecting you with relevant professionals on LinkedIn, allowing you to focus more on preparing for interviews.

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