Job summary
Job overview
This job is for a Member Services Representative at Excel Fitness, focusing on promoting a welcoming environment and ensuring operational standards are met.
Responsibilities and impact
Daily tasks include maintaining club cleanliness, conducting inspections, processing paperwork, auditing cash drawers, providing customer service, and assisting with promotions and training.
Compensation and benefits
Benefits include a free Planet Fitness Black Card membership, financial wellness benefits, paid time off, paid parental leave, and health insurance for eligible employees.
Experience and skills
Candidates must be at least 18 years old, possess a high school diploma or equivalent, and have strong communication skills; familiarity with Excel's values and operations is preferred.
Work environment and culture
Excel Fitness promotes a Judgment Free Zone and values teamwork, motivation, and organization among its employees.
Company information
Excel Fitness operates fitness clubs and is associated with the Planet Fitness brand, focusing on creating a welcoming atmosphere for all members.
Job location and travel
This position operates in a fitness club environment with variable hours based on business needs.
Unique job features
This role offers unique benefits such as the ability to make payday any day and access to an Employee Assistance Program.
Company overview
Excel Fitness is a prominent operator of fitness centers, primarily managing franchises of Planet Fitness across various regions in the United States. They generate revenue through membership fees, personal training services, and the sale of fitness-related merchandise. Founded in 2011, Excel Fitness has rapidly expanded its footprint, emphasizing a welcoming and non-intimidating environment for all fitness levels. Their growth strategy includes acquiring and developing new locations, ensuring high standards of customer service and facility maintenance.
How to land this job
Tailor your resume to highlight your commitment to customer service and your ability to maintain a clean and welcoming environment, as these are essential for the Member Services Representative role at Excel Fitness.
Emphasize any experience you have with cash handling, inventory management, and conducting audits, as these duties are key responsibilities in this position.
Apply through various platforms, including Excel Fitness's corporate site and LinkedIn, to maximize your chances of being noticed for this role.
Connect with current employees in the operations department at Excel Fitness on LinkedIn to learn more about the company culture and expectations; you might say something like, 'I'm interested in the Member Services Representative position and would love to hear about your experience working at Excel Fitness.'
Optimize your resume for ATS systems by incorporating keywords from the job description such as 'customer service,' 'club cleanliness,' and 'audits' to improve your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored, and you’re applying through the best channels available.
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