Job summary
Job post source
This job is directly from Kraft Sports + Entertainment
Job overview
The Stadium Operations Associate at Kraft Sports + Entertainment is responsible for enhancing the stadium experience at Gillette Stadium by engaging with guests and supporting event operations across various sports and entertainment events.
Responsibilities and impact
The role involves greeting guests, supporting event setup and breakdown, improving guest services, assisting with designated driver activation and employee check-in, monitoring site operations, reporting safety and facility issues, and supporting internal departments to maintain guest-facing areas.
Experience and skills
Requires a high school diploma, strong communication and organizational skills, prior stadium operations experience is a plus, ability to work independently and in teams, basic computer skills, and willingness to work extended hours and outdoors in all weather conditions.
Work environment and culture
The work environment is fast-paced, sometimes loud, and requires working in all weather conditions; the company values professionalism and inclusivity.
Company information
Kraft Sports + Entertainment manages events at Gillette Stadium including Patriots and Revolution games, concerts, and other major sporting events, focusing on delivering excellent fan experiences.
Job location and travel
The position is based at Gillette Stadium with work requiring presence during events, including weekends and holidays, and outdoor work year-round.
Unique job features
The job offers unique exposure to a variety of major sports and entertainment events and involves direct guest interaction and operational support in a dynamic stadium environment.
Company overview
Kraft Sports + Entertainment, a division of The Kraft Group, manages the business operations and marketing for the New England Patriots, New England Revolution, and Gillette Stadium. They generate revenue through ticket sales, sponsorships, merchandise, and media rights. Founded by Robert Kraft, the company has a rich history of sports management and event hosting, playing a pivotal role in the success of its teams and venue.
How to land this job
Position your resume to highlight your strong communication, interpersonal, and organizational skills, emphasizing your ability to multitask and engage positively with guests in a fast-paced stadium environment.
Focus on showcasing any prior experience in stadium operations, event support, customer service, and your comfort working outdoors in various weather conditions, as these are key to this role.
Apply through multiple channels such as the Kraft Sports + Entertainment corporate careers page and LinkedIn to increase your chances of being noticed for the Stadium Operations Associate position.
Connect with current employees in the Stadium Operations or Guest Services teams at Kraft Sports + Entertainment on LinkedIn; start conversations by complimenting recent events at Gillette Stadium or asking about the guest engagement strategies they find most effective.
Optimize your resume for ATS by including keywords from the job description like 'guest services,' 'event setup and breakdown,' 'CMMS reporting,' 'stadium operations,' and 'customer service' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and follow-ups.
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