Job summary
Job post source
This job is directly from Western Governors University
Job overview
The Military and Veterans Benefits Specialist at Western Governors University administers military-related benefit programs to support student veterans in accessing their benefits effectively.
Responsibilities and impact
The role involves coordinating military benefit programs, certifying attendance, resolving student benefit issues, maintaining records, liaising with military entities, and ensuring compliance with policies and regulations.
Compensation and benefits
The position offers a pay range of $20.33 to $29.51 per hour with eligibility for bonuses, comprehensive medical, dental, vision, mental health coverage, retirement plans, paid time off including holidays and parental leave, and discounted tuition.
Experience and skills
Candidates need a high school diploma or GED and at least 2 years of experience in financial aid or a similar customer service environment; preferred qualifications include knowledge of TA benefit programs, Excel, tuition assistance programs, and experience with Banner or Salesforce.
Work environment and culture
Western Governors University values diversity, student-focused professionalism, and offers a supportive environment committed to expanding access to higher education through innovative online programs.
Company information
Western Governors University is an online university focused on competency-based degree programs, recognized for innovation and praised by academic and industry leaders.
Application process
Applicants must apply online; internal employees apply via the internal job board in Workday; accommodations are available for applicants with disabilities by contacting the Talent Acquisition team.
Unique job features
The job includes attending VA and state agency workshops, maintaining confidentiality, and promoting the university's positive image while supporting military students' benefit administration.
Company overview
Western Governors University (WGU) is an accredited online university that offers competency-based education, primarily targeting working adults seeking to advance their careers through flexible learning. Founded in 1997 by a group of U.S. governors, WGU makes money through tuition fees, which are charged at a flat rate per term rather than per credit hour, making it cost-effective for students to accelerate their studies. The university is notable for its innovative approach to higher education, emphasizing mastery of skills and knowledge over traditional classroom time, and has grown significantly, serving tens of thousands of students across the United States.
How to land this job
Tailor your resume to emphasize your experience in administering military-related benefit programs, attention to detail, and ability to coordinate with multiple military and educational entities, as highlighted in the job description.
Highlight your skills in managing student records, processing payments, and maintaining confidentiality, as well as your proficiency with tools like Excel and information management systems such as Banner or Salesforce if applicable.
Apply through multiple platforms, including Western Governors University's official career page, LinkedIn, and other job boards where the position is listed to maximize your application visibility.
Connect with current employees in the Military Support Department or related divisions at Western Governors University on LinkedIn; use ice breakers like commenting on recent university initiatives related to veterans or asking about how WGU supports military students to start conversations.
Optimize your resume for ATS by incorporating key phrases from the job description such as 'military benefits administration,' 'student attendance certification,' 'liaison with Department of Veterans Affairs,' and 'records management' to ensure your resume passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailoring your resume, identify multiple application channels, and find relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking.
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