Job summary
Job post source
This job is directly from Citizens
Job overview
The Citizens Banker role involves building lasting customer relationships by providing trusted financial advice and solutions to support their spending, saving, borrowing, and investing needs.
Responsibilities and impact
Daily responsibilities include understanding customers' financial goals, recommending tailored financial products, promoting digital banking tools, collaborating with specialized teams, making outbound calls to acquire new customers, and adhering to financial policies and regulations.
Compensation and benefits
Starting salary is $24.50 per hour and up, with comprehensive health care coverage including medical, dental, and vision plans, a 401K with corporate match, tuition assistance, mental health programs, student loan refinancing discounts, paid volunteer time, and donation matching.
Experience and skills
Requires a high school diploma or GED, at least 2 years of sales and customer service experience, strong communication and problem-solving skills, digital technology proficiency, ability to multitask, and compliance with SAFE Act requirements; cash handling experience is preferred.
Career development
The company offers career growth through promotions, training, coaching, career planning, and development resources to support diverse career paths.
Work environment and culture
Citizens fosters a customer-centric, inclusive, and respectful culture focused on community involvement and collaboration among colleagues.
Company information
Citizens is a financial institution committed to customer service and community support, providing banking products and services with a focus on inclusion and equal opportunity.
Job location and travel
The position requires working 40 hours per week with a variable schedule that may include weekends and evenings, likely at a branch location.
Application process
Applicants must complete a video interview assessment within 7 days of receiving the link, involving games and questions to demonstrate skills and personality, followed by a hiring manager interview if qualified.
Unique job features
The role includes unique aspects such as a digital-first approach to banking, collaboration with specialized financial teams, and community engagement opportunities.
Company overview
Citizens Financial Group, commonly known as Citizens, is a prominent American bank headquartered in Providence, Rhode Island. The company offers a wide range of financial services, including retail and commercial banking products such as savings and checking accounts, loans, mortgages, and wealth management. Citizens generates revenue primarily through interest income from loans and fees for various banking services. Founded in 1828, the bank has a rich history of growth and acquisitions, including its significant expansion after being acquired by the Royal Bank of Scotland in 1988 and later becoming an independent public company again in 2014.
How to land this job
Position your resume to spotlight your strong communication skills, customer service experience, and ability to build lasting relationships, as these are central to the Citizens Banker role.
Emphasize your sales achievements, problem-solving aptitude, and familiarity with digital banking tools to align with the job’s focus on financial solutions and technology.
Apply through multiple platforms including Citizens' official career site and LinkedIn to ensure your application gains maximum exposure.
Connect on LinkedIn with current Citizens Bankers or employees in the branch or customer service divisions; start conversations by referencing their community involvement or asking about their experience with Citizens’ customer-centric culture.
Optimize your resume for ATS by incorporating keywords like 'customer relationships,' 'financial solutions,' 'digital banking,' 'sales,' and 'problem solving' from the job description to pass initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, find multiple application channels, and identify relevant LinkedIn contacts, saving time and increasing your chances of landing the job.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.