Job summary
Job post source
This job is directly from Wolters Kluwer
Job overview
The Customer Service Operations Associate role at Wolters Kluwer involves supporting and improving customer service operations to enhance service delivery and customer satisfaction.
Responsibilities and impact
The role includes overseeing workflow tasks, creating and interpreting reports, maintaining procedures, providing first-line support, tracking resource use and call volumes, conducting quality checks, suggesting efficiency improvements, coordinating training, managing follow-ups, and supporting team operations.
Experience and skills
Candidates should have basic analytical skills, customer service experience, workflow coordination knowledge, attention to detail, basic reporting abilities, time management, problem-solving skills, and familiarity with advanced office and operational software.
Company information
Wolters Kluwer is a global leader in legal entity management, corporate compliance, and due diligence solutions, trusted by businesses and law firms worldwide.
Job location and travel
Applicants may need to appear onsite at a Wolters Kluwer office during recruitment, indicating some onsite presence is required.
Application process
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Unique job features
The role offers opportunities to engage in operational improvements and quality checks within a global leader in legal compliance solutions.
Company overview
Wolters Kluwer is a global information services company specializing in professional information, software solutions, and services for sectors such as healthcare, tax and accounting, governance, risk and compliance, and legal and regulatory. They generate revenue by providing subscription-based access to their extensive databases, software tools, and consultancy services. Founded in 1836 and headquartered in the Netherlands, Wolters Kluwer has a rich history of innovation and acquisitions, positioning itself as a leader in delivering critical information and workflow solutions to professionals worldwide.
How to land this job
Tailor your resume to highlight your experience in customer service operations, focusing on workflow coordination, basic reporting, and problem-solving skills as emphasized by Wolters Kluwer.
Emphasize your ability to manage multiple tasks efficiently, attention to detail, and familiarity with operational software, which align with the responsibilities of updating procedures and tracking performance.
Apply through multiple channels including Wolters Kluwer’s corporate career site, LinkedIn, and other job boards to maximize your application reach for the Customer Service Operations Associate role.
Connect on LinkedIn with current employees in Wolters Kluwer’s customer service or operations teams; use ice breakers like commenting on recent company initiatives or asking about their experience improving customer service processes.
Optimize your resume for ATS by incorporating keywords from the job description such as 'workflow coordination,' 'customer service,' 'operational reports,' 'quality checks,' and 'problem-solving' to ensure it passes initial screenings.
Leverage Jennie Johnson’s Power Apply feature to automate tailored resume submissions, identify multiple application platforms, and find relevant LinkedIn contacts, allowing you to focus your time on preparing for interviews and networking.
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