Job summary
Job post source
This job is directly from bet365
Job overview
The Customer Service Representative role at bet365 focuses on assisting and resolving customer issues in a dynamic team environment, offering a career opportunity with a strong emphasis on growth and internal mobility.
Responsibilities and impact
Daily responsibilities include ensuring customer satisfaction, utilizing internal tools to address inquiries, communicating through various channels, resolving complaints, and advocating for responsible gaming.
Compensation and benefits
The position starts at $22.40 per hour, increasing to $23.24 after training, with benefits including company-funded healthcare, a 401(k) with company match, 32 paid days off annually, bonuses, and on-site fitness facilities.
Experience and skills
Preferred qualifications include strong collaboration skills, exceptional communication abilities, keen listening skills, attention to detail, and proficiency in multitasking in a fast-paced environment.
Career development
The company promotes a culture of internal mobility, prioritizing career growth and development opportunities for its employees.
Work environment and culture
bet365 fosters a fast-paced, supportive work environment that values employee growth and teamwork, with a focus on success and innovation.
Company information
bet365 is a leading company in the sports gambling industry, known for its commitment to customer service and employee development.
Team overview
The Customer Service team is located at the new US headquarters in downtown Denver, emphasizing collaboration and a shared passion for success.
Job location and travel
The position is based in downtown Denver, requiring flexibility to support customers during busy sporting events, including evenings and weekends.
Unique job features
This role offers unique opportunities in the growing sports gambling industry, with a strong focus on employee development and a promote-from-within culture.
Company overview
bet365 is one of the world's leading online gambling companies, offering sports betting, casino games, poker, and bingo. Founded in 2000 by Denise Coates in Stoke-on-Trent, England, the company has grown to serve millions of customers globally. bet365 generates revenue through betting margins, gaming stakes, and various online gaming services. Notably, the company has invested heavily in technology and customer service to enhance user experience and maintain a competitive edge in the rapidly evolving online gambling industry.
How to land this job
Tailor your resume to emphasize your strong communication skills, ability to multitask in a fast-paced environment, and passion for delivering outstanding customer service, as these are key attributes sought for the Customer Service Representative role at bet365.
Highlight your experience with problem-solving and collaboration, showcasing any relevant scenarios where you successfully assisted customers or resolved issues, as this aligns with the responsibilities outlined in the job description.
Apply through multiple channels, including bet365's corporate site and LinkedIn, to maximize your chances of being noticed for this role and to demonstrate your proactive approach to job searching.
Connect with current employees in the Customer Service division at bet365 on LinkedIn to inquire about the position and gain insights; an effective ice breaker could be to mention your enthusiasm for the sports gambling industry or ask about their experiences working in a fast-paced environment.
Optimize your resume for ATS systems by incorporating keywords from the job description such as 'customer service', 'multitasking', and 'problem-solving', which will help ensure your application passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored, identifying the best channels to apply through, and helping you connect with relevant professionals on LinkedIn, allowing you to focus your time on preparing for interviews.
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