Job summary
Job post source
This job is directly from Pin-Up Curls
Job overview
The Remote Email Support Specialist at Pin-Up Curls handles customer service via email to ensure customer satisfaction and support for the company's products and services.
Responsibilities and impact
The specialist responds to customer emails, identifies needs, resolves or escalates issues, documents interactions, collaborates with the team, updates support resources, and participates in training.
Compensation and benefits
The job offers a competitive salary with performance bonuses, flexible hours, remote work, health and wellness benefits, and opportunities for professional growth.
Experience and skills
Candidates need a high school diploma, excellent written communication, time management, problem-solving skills, familiarity with support software, empathy, and patience.
Career development
The position provides opportunities for professional growth and development through training and skill enhancement.
Work environment and culture
The role supports a flexible, remote work environment with a focus on collaboration and continuous learning.
Job location and travel
Remote work environment with flexible hours.
Company overview
Pin-Up Curls is a salon and beauty company based in Fort Wayne, Indiana, specializing in hair styling, coloring, and a range of spa services for women and men. The business generates revenue through personalized haircuts, color treatments, bridal services, waxing, facials, and retail sales of professional haircare products. Founded in 2010 by a group of experienced stylists, Pin-Up Curls has built a reputation for its welcoming atmosphere, ongoing staff education, and community involvement, including charity events and local partnerships. The company emphasizes creativity, teamwork, and customer experience, making it a popular destination for both clients and professionals seeking a collaborative work environment. Candidates should be aware of its strong focus on continuous learning and commitment to high-quality service.
How to land this job
Position your resume to highlight your excellent written communication skills, attention to detail, and experience managing customer inquiries via email, as these are central to the Remote Email Support Specialist role at Pin-Up Curls.
Emphasize your familiarity with customer support software, your problem-solving abilities, and your capacity to work independently in a remote environment, reflecting the job's requirements.
Apply through multiple channels such as Pin-Up Curls' official corporate website, LinkedIn, and other job boards where the position is listed to maximize your chances of being noticed.
Connect with current employees in the customer service or support divisions of Pin-Up Curls on LinkedIn to inquire about the team culture and expectations; ice breakers could include asking about their favorite part of working remotely or how they handle high volumes of customer emails.
Optimize your resume for ATS systems by integrating keywords from the job description like 'customer inquiries,' 'email communication,' 'problem-solving,' 'customer support software,' and 'remote work,' ensuring it passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate submitting tailored applications across multiple platforms and to identify relevant LinkedIn contacts for networking, saving time and increasing your job search efficiency.
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