Job summary
Job post source
This job is directly from Supermicro
Job overview
The Service Engineer role at Supermicro involves fieldwork to resolve and repair server systems, playing a critical part in post-sales support to ensure customer satisfaction and technical excellence.
Responsibilities and impact
The Service Engineer will troubleshoot and resolve technical issues on Supermicro equipment, manage repair cycles, provide second-line support, collaborate with account and product managers, train new engineers, and travel up to 25% for customer support and training.
Compensation and benefits
The salary range is $70,000 to $100,000 depending on factors like location and experience, with a comprehensive benefits package and eligibility for bonuses and equity awards.
Experience and skills
Candidates should have a bachelor's degree or equivalent experience, at least 5 years in field support for complex X86 systems, hands-on server experience, strong technical and communication skills, and familiarity with Windows and Linux environments is a plus.
Career development
The role offers opportunities to work on cross-functional projects, learn new technologies, and grow within a rapidly changing environment.
Work environment and culture
Supermicro embraces diversity and equal opportunity, fostering a dynamic and fast-paced work environment with a focus on proactive problem-solving and customer service excellence.
Company information
Supermicro is a leading provider of advanced server, storage, and networking solutions with rapid global expansion and recognition as a top Silicon Valley technology firm.
Team overview
The Service Engineer will work closely with Technical Account Managers, Service Managers, and Product Managers as part of a global service network.
Job location and travel
The position involves travel up to 25% and may require flexible hours including weekends and holidays; specific office location is not detailed.
Unique job features
The role includes unique opportunities to work with cutting-edge server technology, lead preventive maintenance, and contribute to building a world-class field engineering organization.
Company overview
Supermicro, officially known as Super Micro Computer, Inc., specializes in high-performance, high-efficiency server technology and innovation. Founded in 1993 by Charles Liang, the company designs, develops, and manufactures a comprehensive range of server solutions, including motherboards, chassis, and complete systems. Supermicro generates revenue through the sale of these hardware products, as well as through its software solutions and services that cater to data centers, cloud computing, enterprise IT, and big data analytics. The company is known for its commitment to green computing and energy efficiency, which has been a cornerstone of its strategy and growth.
How to land this job
Tailor your resume to showcase hands-on experience with server hardware, especially with brands like Supermicro, EMC, DELL, and HP, emphasizing your break/fix and on-site customer service skills.
Highlight your technical aptitude in troubleshooting complex X86 systems, BIOS, drivers, and application load issues, as well as your ability to manage escalations and deliver service excellence.
Apply through multiple channels including Supermicro’s corporate careers page, LinkedIn, and relevant job boards to maximize your application visibility.
Connect with current Service Engineers or Technical Account Managers at Supermicro on LinkedIn, using ice breakers like commenting on recent Supermicro product launches or asking about the team’s approach to customer issue resolution.
Optimize your resume for ATS by incorporating keywords from the job description such as 'field support,' 'server diagnostics,' 'technical communication,' 'preventive maintenance,' and 'Linux environment' to ensure it passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications across platforms and identify key Supermicro contacts to network with, allowing you to focus more on preparing for interviews and skill enhancement.
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