Job summary
Job post source
This job is directly from APCO Holdings, LLC
Job overview
The Customer Service Representative will deliver exceptional customer service for inbound claims inquiries, ensuring a best-in-class experience for customers.
Responsibilities and impact
Daily tasks include handling high volumes of calls, resolving customer issues, updating systems, and communicating proactively with stakeholders to enhance the claims process.
Experience and skills
A high school diploma is required, along with strong organizational, customer service, and communication skills, as well as proficiency in Microsoft Office and the ability to maintain confidentiality.
Work environment and culture
The company values a continuous improvement environment and emphasizes strong teamwork and adaptability among employees.
Company information
APCO Holdings, LLC specializes in customer service for claims management, focusing on delivering quality support to vehicle owners and related stakeholders.
Job location and travel
The position is remote, but applicants must reside in Georgia, Ohio, or Florida, with a suitable home office setup.
Unique job features
The role includes the provision of a computer and related hardware by the company, and requires a distraction-free home workspace.
Company overview
APCO Holdings, LLC is a leading provider of automotive finance and insurance (F&I) products and services, primarily serving dealerships across the United States. They generate revenue by offering a range of vehicle service contracts, warranties, and ancillary products that enhance the car ownership experience. Founded in 1984, APCO is known for its innovative approach and strong partnerships within the automotive industry, including their flagship brand, EasyCare, which is recognized for its customer-centric solutions.
How to land this job
Tailor your resume for the Customer Service Representative position at APCO Holdings, LLC by emphasizing your strong organizational skills, customer service experience, and proficiency with Microsoft Office and other relevant software.
Highlight your ability to handle high call volumes and resolve customer inquiries efficiently, as these are key responsibilities in the role.
Apply through multiple channels, including the APCO Holdings corporate site and LinkedIn, to maximize your chances of being noticed for this position.
Connect with individuals in the customer service division at APCO Holdings, LLC on LinkedIn to ask about the role; potential ice breakers can include discussing your shared interest in customer service excellence or asking for insights on the company's customer engagement strategies.
Optimize your resume for ATS systems by incorporating keywords from the job description such as 'customer service', 'communication skills', and 'call handling' to ensure your application stands out during initial screenings.
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