Job summary
Job post source
This job is directly from AirCo Air Conditioning, Heating, and Plumbing
Job overview
The Dispatcher role at AirCo involves managing technician schedules and dispatching service calls to ensure efficient operations and customer satisfaction.
Responsibilities and impact
The Dispatcher is responsible for scheduling and dispatching technicians, maintaining customer and service databases, coordinating parts orders, handling billing and service invoices, communicating with customers and staff, and supporting marketing and administrative tasks.
Compensation and benefits
The job offers a pay scale with work hours from 7:00am to 4:00pm Monday through Friday with some overtime; specific salary, bonuses, and benefits are not detailed.
Experience and skills
Candidates need advanced customer service skills, ability to multitask, organizational skills, geographical knowledge or map reading, computer skills, a high school diploma or GED, and two years of related experience in customer service, dispatching, or project management; industry knowledge is recommended but not required.
Company information
AirCo Air Conditioning, Heating, and Plumbing is a service company specializing in HVAC and plumbing with a focus on customer service and efficient scheduling.
Team overview
The Dispatcher reports to the RNC Manager and works closely with technicians and department managers to coordinate service calls.
Job location and travel
The job location is not explicitly stated but involves managing local service area schedules, likely at AirCo's office during regular business hours.
Unique job features
The role includes unique responsibilities such as maintaining on-call schedules, handling warranty parts processing, and using GPS reports to verify technician timecards, distinguishing it from typical dispatcher roles.
Company overview
AirCo Air Conditioning, Heating, and Plumbing is a service-oriented company specializing in the installation, maintenance, and repair of HVAC systems and plumbing solutions. They generate revenue by offering a range of services including residential and commercial HVAC installations, routine maintenance plans, emergency repairs, and plumbing services. Founded in 1990, AirCo has built a reputation for reliability and customer satisfaction, emphasizing quality workmanship and timely service. The company has grown over the years, expanding its service offerings and geographical reach, and is known for its commitment to energy-efficient and environmentally friendly solutions.
How to land this job
Tailor your resume to highlight your advanced customer service skills, ability to multi-task, and strong organizational abilities, as these are key for the Dispatcher role at AirCo Air Conditioning, Heating, and Plumbing.
Emphasize your experience with scheduling, dispatching, and maintaining detailed records or databases, showcasing familiarity with coordinating service calls and managing technician schedules.
Apply through multiple channels including AirCo's corporate website and LinkedIn to maximize your chances of being noticed for this position.
Connect with employees in the dispatch or service coordination departments at AirCo on LinkedIn; when reaching out, mention your interest in the role and ask about their experience with dispatching or how they handle scheduling challenges as an ice breaker.
Optimize your resume for ATS by incorporating keywords from the job description such as 'dispatching,' 'customer service,' 'scheduling,' 'database management,' and 'multi-tasking' to improve your chances of passing automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying across multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn connections in the relevant AirCo division, allowing you to focus your energy on preparing for interviews and networking effectively.
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