Job summary
Job overview
The CSR Manager/Operations Assistant at Cypress Bank, SSB is responsible for overseeing CSR functions and ensuring efficient operations across all branches.
Responsibilities and impact
Daily tasks include supervising CSR staff, monitoring new account exceptions, performing audits, and troubleshooting issues. Additional responsibilities involve managing customer service calls, processing daily reports, and assisting with various banking operations.
Experience and skills
Candidates should have an Associate's degree or equivalent experience, two years of banking experience, and preferred supervisory experience. Proficiency in Microsoft Word and Excel is required.
Company information
Cypress Bank, SSB is a banking institution that emphasizes customer service and operational efficiency, adhering to regulatory standards.
Company overview
Cypress Bank, SSB is a financial institution that provides a range of banking services, including personal and commercial banking, loans, mortgages, and investment services. The bank generates revenue primarily through interest on loans, fees for account services, and investment income. Founded with a focus on community banking, Cypress Bank has a history of emphasizing personalized customer service and local engagement. It has evolved to incorporate modern banking technologies while maintaining its commitment to customer-centric solutions. Understanding its community-oriented approach and technological integration can be beneficial for prospective employees.
How to land this job
Tailor your resume to emphasize your supervisory experience, ability to manage CSR functions, and proficiency in banking operations, as these are key components for the CSR Manager/Operations Assistant role at CYPRESS BANK, SSB.
Highlight your skills in monitoring account exceptions, conducting audits, and providing training to CSR staff, as these align closely with the responsibilities outlined in the job description.
Apply through multiple platforms, including CYPRESS BANK's corporate site and LinkedIn, to maximize your chances of being noticed for this position.
Connect with current employees in the operations division at CYPRESS BANK, SSB on LinkedIn to gather insights about the team and the role; potential ice breakers could include asking about their experiences in the department or discussing recent initiatives they've been involved in.
Optimize your resume for ATS systems by incorporating specific keywords from the job description, such as 'CSR functions,' 'audits,' 'training,' and 'banking operations' to ensure it passes initial screenings.
Consider using Jennie Johnson's Power Apply feature, which can streamline your application process by tailoring your resume, identifying the best places to apply, and helping you connect with professionals in your desired field, allowing you to focus on preparing for interviews.
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