Job summary
Job post source
This job is directly from Collegis Education
Job overview
The Senior IT Support Specialist Supervisor at Collegis Education leads a team to provide managed IT services, ensuring optimal IT support and system maintenance for educational partners.
Responsibilities and impact
The role involves supervising and mentoring IT support staff, managing performance, developing training initiatives, maintaining IT environments, enforcing security policies, and supporting technical operations including troubleshooting and asset management.
Experience and skills
Candidates should have at least 5 years of management experience in IT support, strong technical skills across multiple platforms, excellent communication, and relevant certifications are highly advantageous.
Company information
Collegis Education is a marketing and technology education solutions company supporting over 40,000 students nationwide, focusing on improving enrollment, student outcomes, and operational efficiency in higher education.
Company overview
Collegis Education is a leading provider of technology-enabled higher education solutions, specializing in enrollment growth, student retention, and data analytics. They partner with colleges and universities to enhance their digital marketing, IT infrastructure, and academic operations, thereby driving institutional success. Founded in 2013, Collegis Education has a history of leveraging technology to solve complex educational challenges, making money through service contracts and performance-based agreements with educational institutions. Their innovative approach and commitment to improving higher education outcomes are key aspects candidates should be aware of.
How to land this job
Tailor your resume to emphasize your management experience in IT support, highlighting your ability to lead and mentor teams across multiple locations while driving performance metrics and coaching initiatives.
Showcase your technical expertise with Windows desktop, MAC OSX, Windows Server, Microsoft 365, Google Suite, and network troubleshooting, especially in education technology environments.
Apply through multiple channels including Collegis Education's official corporate website and LinkedIn to maximize your chances of being noticed by recruiters.
Connect with current Collegis Education IT Support or leadership team members on LinkedIn; use ice breakers like commenting on recent company news or asking about their experience managing remote teams to start a conversation.
Optimize your resume for ATS by incorporating keywords from the job description such as 'IT support management,' 'performance metrics,' 'Windows Server troubleshooting,' 'customer service coaching,' and 'education technology platforms.'
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant LinkedIn contacts to network with, saving you time and increasing your job search effectiveness.
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