Job summary
Job post source
This job is directly from WebTPA
Job overview
The Customer Service Rep I at WebTPA handles inbound calls from providers and members, ensuring high-quality service and support related to benefits, claims, and eligibility.
Responsibilities and impact
The role involves completing a 6+ week training, answering inbound calls, resolving questions about benefits and claims, documenting call notes, adhering to customer service metrics, and managing callbacks and escalations.
Compensation and benefits
The position offers $18.00 per hour plus quarterly bonuses, comprehensive benefits including medical, dental, vision, life insurance, disability programs, 401(k) with employer match, paid time off, and wellness programs.
Experience and skills
Candidates should have 0-1 years of related experience, inbound call center experience in health insurance, a high school diploma or GED, professional phone etiquette, proficiency in Microsoft Office, and strong communication skills.
Work environment and culture
WebTPA promotes an inclusive work environment where everyone feels they belong and can perform at their best, emphasizing equal employment opportunity.
Company information
WebTPA is a healthcare third-party benefit administrator with over 30 years of experience, part of GuideWell, specializing in customized health plans and benefit solutions.
Job location and travel
The job is located in-office at 6535 SH-161 S, Irving, Texas 75039, with full-time shifts Monday to Friday between 7:00am and 7:00pm CST.
Unique job features
The role includes a structured 6+ week training program and offers quarterly bonuses in addition to hourly pay.
Company overview
WebTPA is a third-party administrator specializing in customized healthcare solutions for employers, health systems, and insurance carriers. They generate revenue by managing health plans, processing claims, and providing customer service, leveraging technology to enhance efficiency and reduce costs. Founded in 1993, WebTPA has grown significantly, becoming a key player in the healthcare administration industry. They emphasize flexibility and innovation, tailoring their services to meet the unique needs of their clients, which has helped them build a strong reputation and client base.
How to land this job
Tailor your resume to emphasize your customer service skills, especially handling inbound calls and resolving inquiries related to benefits, claims, and eligibility, as these are core responsibilities at WebTPA.
Highlight any experience with call center metrics such as call handling time, hold time, and quality assurance to align with WebTPA's performance expectations.
Apply through multiple channels including WebTPA's corporate careers page and LinkedIn to maximize your application visibility and chances of being noticed.
Connect with current WebTPA employees in the customer service or healthcare divisions on LinkedIn; use ice breakers like asking about their experience with the training program or how they manage call volume during peak hours.
Optimize your resume for ATS by incorporating keywords from the job description such as 'inbound calls,' 'customer service metrics,' 'benefits,' 'claims,' 'Microsoft Word,' 'Excel,' and 'communication skills' to ensure it passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume for ATS, and identify LinkedIn contacts to network with, freeing up your time to prepare for interviews and other job search activities.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.