Job summary
Job post source
This job is directly from EMPLOYERS
Job overview
The Customer Service Specialist I role focuses on providing support to EMPLOYERS’ customers through inbound and outbound communications, aiming to enhance customer satisfaction and resolve issues effectively.
Responsibilities and impact
Daily responsibilities include answering customer inquiries via calls and emails, documenting interactions, processing requests, and maintaining compliance with company policies and procedures.
Compensation and benefits
The pay rate is $20.50 per hour, increasing to $21.50 for bilingual candidates, along with a comprehensive benefits package that includes a 401k with matching.
Experience and skills
Candidates must have a high school diploma or GED and one year of experience in a call center environment, with essential skills in multitasking, communication, and customer service.
Career development
Opportunities for professional growth include potential career advancement within the company, supported by a positive and challenging work environment.
Work environment and culture
EMPLOYERS promotes a culture of integrity, collaboration, and innovation, valuing employee contributions and fostering a supportive work environment.
Company information
EMPLOYERS is a dynamic provider of workers' compensation insurance, known for its quality service and expertise, with a strong emphasis on employee satisfaction and growth.
Team overview
The specific team dynamics are not detailed, but the role involves collaboration with various workgroups to deliver exceptional customer service.
Job location and travel
This position is based in Henderson, NV, requiring full-time in-office attendance with minimal travel.
Application process
Candidates must be available to start on February 3rd, 2025, and complete two weeks of essential training without interruption.
Unique job features
This role offers a unique opportunity to contribute to a fast-growing company in the insurance sector, with a focus on customer service excellence.
Company overview
EMPLOYERS is a specialty provider of workers' compensation insurance focused on serving small businesses. They generate revenue by underwriting insurance policies and managing claims, ensuring financial protection for employers in case of workplace injuries. Founded in 1913, the company has a long history of stability and expertise in the insurance industry. EMPLOYERS is known for its customer-centric approach, offering tailored solutions and exceptional service to help small businesses navigate the complexities of workers' compensation.
How to land this job
Position your resume to highlight your experience in customer service, emphasizing your ability to handle inbound/outbound calls and resolve customer inquiries efficiently.
Showcase your skills in maintaining customer satisfaction and your proficiency in documenting interactions accurately, as these are key responsibilities of the role.
Apply through various platforms including EMPLOYERS' corporate site and LinkedIn to maximize your chances of being noticed for the position.
Connect with current employees in the customer service division at EMPLOYERS on LinkedIn and use ice breakers like discussing their recent projects or asking for insights about the company culture.
Optimize your resume for ATS by integrating keywords from the job description such as 'customer experience', 'call center', and 'customer service', ensuring it passes initial screenings.
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