Implementation Specialist - 75-Employee Series B - AI-first CRM - 2,000 Active Customers - REMOTE
REMOTEPosted 24 days ago
Job summary
Job post source
This job is from a recruiting firm hiring for a separate company.
Job overview
The Implementation Specialist role at a Series B AI-first CRM company involves coaching prospects and customers through their product journey to ensure successful adoption and value realization.
Responsibilities and impact
The specialist will work independently with new customers via video, email, and chat, design onboarding programs, identify growth opportunities, collaborate with internal teams to resolve issues, and gather client feedback to improve the product.
Compensation and benefits
The role offers a base salary of $110k to $130k plus equity, medical, vision, dental insurance, 401(k), paid parental leave, Apple hardware, desk amenities budget, and 25 days off plus holidays.
Experience and skills
Candidates should have direct customer-facing experience with complex products, familiarity with SaaS concepts like APIs and JSON, some programming or query language experience (Javascript, Python, SQL), and be comfortable working independently in a fast-paced environment.
Work environment and culture
The company has a 5.0 Glassdoor rating, a culture of high talent and hard work, kind colleagues, and is filled with ambitious, growth-minded professionals.
Company information
The company is a 75-employee, Series B funded AI-first CRM startup with over 2,000 active clients worldwide, highly rated on G2, ProductHunt, and Glassdoor.
Team overview
The candidate will join a small team of CRM experts who bridge technical and non-technical teams, focus on customer success, and act as conduits between customers and product teams.
Job location and travel
This is a remote role requiring residence in the San Francisco or New York City metro area.
Application process
The hiring process tests critical thinking, customer communication, technical skills including no-code expertise, basic programming, and familiarity with APIs and JSON.
Unique job features
The role uniquely combines technical and customer-facing responsibilities, involves working with cutting-edge AI CRM technology, and offers equity in a high-growth startup.
Company overview
Bravado is a leading sales enablement platform that connects sales professionals with mentors, resources, and a community to help them succeed in their careers. The company generates revenue through subscription services and premium features offered to its users. Founded in 2017, Bravado has quickly grown by addressing the need for professional development and networking in the sales industry. Notably, it emphasizes the importance of mentorship and peer support, distinguishing itself from traditional sales training programs.
How to land this job
Position your resume to highlight your customer-facing experience deploying or managing complex tech products, emphasizing your ability to coach and onboard clients effectively through video calls, email, and live chat.
Showcase your technical proficiency with at least one programming or query language like Javascript, Python, or SQL, and your comfort with SaaS concepts such as APIs, JSON, and iPaaS tools like Zapier or Tray.io.
Emphasize your ability to work independently in fast-paced, unstructured environments and your experience collaborating cross-functionally with sales, customer success, support, and engineering teams.
Apply through multiple channels including Bravado's corporate website and LinkedIn job postings to maximize your application visibility and chances of being noticed.
Connect with current CRM or product implementation specialists at Bravado on LinkedIn; use ice breakers like commenting on their recent projects, asking about their experience working with AI-first CRM products, or inquiring about the company culture and team dynamics.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer onboarding,' 'API integration,' 'product implementation,' 'SaaS,' 'technical coaching,' and specific programming languages to ensure your resume passes automated screening tools.
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