Job summary
Job post source
This job is directly from Software Technology Inc.
Job overview
The Information Technology Support Specialist role at Software Technology Inc. involves providing technical support and managing IT infrastructure to ensure smooth operations within the company.
Responsibilities and impact
The specialist will install, configure, and troubleshoot PC hardware and software, support laptops, docking stations, and multifunction print devices, manage network cabling, use ticketing systems, support Cisco VPN routers, Active Directory, and system management software, create process documentation, and lead team deployments and projects.
Experience and skills
Requires 3+ years of experience in PC hardware/software support in enterprise LAN/WAN environments, proficiency with Remedy or similar ticketing systems, premise cabling, Cisco VPN routers, Active Directory, Hyena System Management, Microsoft SCCM, project management, and strong communication and documentation skills.
Company overview
Software Technology, Inc. specializes in developing innovative software solutions for various industries, including finance, healthcare, and education. They generate revenue through software licensing, subscription services, and custom development projects. Founded in 1998, the company has a strong history of technological advancements and has earned a reputation for delivering reliable and scalable software products. Notable achievements include pioneering cloud-based solutions and maintaining a robust client portfolio featuring several Fortune 500 companies.
How to land this job
Tailor your resume to highlight over 3 years of hands-on experience with PC hardware and software installation and troubleshooting within enterprise LAN/WAN environments, emphasizing specific skills like laptop and docking station support.
Showcase your expertise with Remedy or similar ticketing systems, premise cabling including Cat5e/6 installation and terminations, and Cisco VPN router setup to align closely with the job requirements.
Apply through multiple channels such as Software Technology Inc.'s corporate career site and LinkedIn to maximize your application visibility and increase your chances of being noticed.
Connect with IT support teams or division members at Software Technology Inc. on LinkedIn, using ice breakers like commenting on recent company tech initiatives or asking for advice on succeeding in the IT Support Specialist role.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Active Directory,' 'Hyena System Management,' 'Microsoft SCCM,' 'process documentation,' and 'team deployments' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate and optimize your application submissions, resume tailoring, and networking outreach, allowing you to focus your energy on preparing for interviews and skill enhancement.
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