Job summary
Job post source
This job is directly from pro/source <IT>.
Job overview
The Desktop Support Specialist role at pro/source <IT> involves providing technical support and managing desktop-related projects to maintain and improve the company's computing environment.
Responsibilities and impact
The specialist will provide Tier 1 and Tier 2 support for hardware, software, and networking issues, perform PC deployments, upgrades, and migrations, assist with Active Directory administration, manage equipment inventory, collaborate on migration projects, document issues, provide remote and on-site support, and train users.
Experience and skills
Candidates must have at least 3 years of desktop support experience, proficiency with Windows 10/11, Office 365, device imaging, scripting (PowerShell preferred), Active Directory, DNS/DHCP, remote desktop tools, ITIL processes, and ticketing systems like ServiceNow.
Company overview
Pro/source <IT> is a staffing and recruiting company headquartered in Davie, Florida, with additional offices in Aberdeen and Miami Lakes. The company specializes in connecting candidates with job opportunities, focusing on IT services and consulting. Pro/source <IT> operates with a team of 51-1,000 employees and generates an annual revenue of approximately $6.4 million. The company offers career management platforms to facilitate job placements and career advancements, making money primarily through recruitment and staffing services.
How to land this job
Tailor your resume to highlight your 3+ years of hands-on experience in desktop support, system migration, and implementation projects, emphasizing your troubleshooting skills and proactive end-user support.
Focus on detailing your expertise with Windows 10/11, Office 365, device imaging, and Active Directory administration, as well as your familiarity with ITIL processes and ticketing systems like ServiceNow or Jira.
Apply via multiple channels including pro/source <IT>'s official corporate website, LinkedIn job postings, and other reputable job boards to maximize your application visibility.
Connect with current employees in the IT support or desktop services division at pro/source <IT> on LinkedIn, using ice breakers like commenting on recent system migration projects or asking about their experience with specific support tools like ServiceNow.
Optimize your resume for ATS by incorporating keywords from the job description such as 'desktop support,' 'system migration,' 'Active Directory,' 'device imaging,' and 'ITIL,' ensuring your resume passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, find multiple application portals, and identify LinkedIn contacts to network with, allowing you to focus your time on interview preparation and skill enhancement.
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