Job summary
Job post source
This job is directly from Sézane
Job overview
The Customer Experience Digital Associate at Sézane is responsible for delivering excellent customer service and supporting the brand's dynamic growth in a fast-paced environment.
Responsibilities and impact
The role involves responding efficiently to clients, mastering and applying Sézane's procedures, achieving KPIs, coordinating with logistics and couriers, maintaining communication with management, and embodying the brand's language.
Compensation and benefits
The position offers an hourly rate of $24.04 and a yearly bonus of $3000.
Experience and skills
Candidates need at least 1 year of similar experience, familiarity with customer service software like Zendesk or SprinklrAI is a plus, strong organizational and communication skills, and proficiency in time management and writing.
Work environment and culture
Sézane values innovation, creativity, quality, respect, and service, fostering a dynamic and agile work environment in their SoHo, New York City office.
Company information
Sézane is a French fashion brand founded over ten years ago, known for its online presence and commitment to creativity and quality.
Team overview
The candidate will join the Customer Service Team, working closely with management and logistics teams.
Job location and travel
The job is located in Sézane's office in SoHo, New York City, with full-time hours including weekends.
Unique job features
The role offers the chance to work in a unique, fast-evolving fashion brand with a strong emphasis on customer experience and brand DNA.
Company overview
Sézane is a French fashion brand known for its chic and timeless apparel, footwear, and accessories. Founded by Morgane Sézalory in 2013, the company initially gained popularity through its online platform, offering limited-edition collections that quickly sold out, creating a sense of exclusivity and urgency. Sézane generates revenue by selling directly to consumers via its e-commerce site and through its physical stores, known as L'Appartement, located in major cities like Paris, London, and New York. The brand emphasizes sustainability and ethical production, with initiatives like using eco-friendly materials and supporting charitable causes. Understanding Sézane's commitment to quality, style, and social responsibility is crucial for candidates interested in joining this innovative and socially conscious company.
How to land this job
Tailor your resume to highlight your experience in digital and front-facing customer service, emphasizing proficiency with tools like Zendesk or SprinklrAI if applicable, to align with Sézane's requirements.
Showcase your organizational skills, time management, and ability to meet KPIs consistently, as these are key responsibilities in the role.
Apply through multiple channels including Sézane's corporate careers page and LinkedIn to maximize your chances of being noticed for this Customer Experience Digital Associate position.
Connect with current Sézane customer service team members or management on LinkedIn, starting conversations with ice breakers such as complimenting their brand’s innovative approach or asking about their favorite part of working at Sézane.
Optimize your resume for ATS by incorporating keywords from the job description like 'customer service,' 'Zendesk,' 'KPIs,' 'time management,' and 'team player' to ensure it passes initial automated screenings.
Consider using Jennie Johnson's Power Apply feature to automate tailored applications, identify relevant job portals, and discover LinkedIn contacts, allowing you to focus more on preparing for interviews and networking.
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