Job summary
Job post source
This job is directly from Floor Coverings International franchisee in Brighton, CO, not a recruiting firm.
Job overview
The Customer Experience Office Manager at Floor Coverings International oversees daily office operations and ensures exceptional customer experiences throughout the project lifecycle, acting as the communication hub for customers, crews, and sales teams.
Responsibilities and impact
The role involves managing office operations, coordinating customer journeys from inquiry to project completion, scheduling appointments, resolving customer issues, managing social media updates, supporting marketing efforts, handling inventory and deliveries, tracking job timelines, and fostering a positive team culture.
Compensation and benefits
The position offers a salary range of $45,000 to $55,000 plus performance-based bonuses, paid time off, holidays, and training and development opportunities with an office-based work environment.
Experience and skills
Candidates should have 2+ years of experience in office management, operations, or customer service leadership, strong communication and problem-solving skills, organizational abilities, tech proficiency with CRM and scheduling tools, social media skills, and preferably experience in home service or construction industries.
Career development
The job offers training and development opportunities within a growing franchise business, allowing for skill enhancement and potential growth in customer service and operations roles.
Work environment and culture
The company culture emphasizes family-like values, customer focus, trust, excellence, and community engagement, with a supportive and passionate team environment.
Company information
Floor Coverings International is the #1 mobile flooring franchise in North America, known for its shop-at-home model, rapid growth, and high customer satisfaction with over 400,000 customers and a 4.8-star rating.
Team overview
The candidate will join a franchise team led by owner Paul, who has a strong leadership background and community focus, working closely with sales and installation crews in a collaborative environment.
Job location and travel
The job is located at 12301 Grant Street, Unit 120, Thornton, CO 80241, with a full-time Monday to Friday schedule and occasional weekend work for trade or vendor shows, primarily office-based with minimal customer-facing interaction.
Application process
Applicants apply directly to the independently owned franchisee in Brighton, CO, with all hiring decisions made locally; inquiries should be directed to the franchise, not corporate.
Unique job features
This role uniquely combines office management with direct impact on customer experience in a fast-growing franchise, including social media management and local marketing involvement, offering a dynamic and community-oriented work setting.
Company overview
Floor Coverings International specializes in providing personalized flooring solutions for residential and commercial spaces. They make money through a franchise model, offering a wide range of products including hardwood, carpet, tile, and luxury vinyl. Founded in 1988, the company has grown significantly, emphasizing in-home consultations and customized service. Their business model focuses on convenience and quality, leveraging a mobile showroom to bring samples directly to customers' homes. This approach has helped them build a strong reputation for customer satisfaction and tailored solutions.
How to land this job
Tailor your resume to highlight your experience in office management, customer service leadership, and your ability to coordinate multiple schedules and teams, emphasizing your passion for delivering 5-star customer experiences as described in the job posting.
Focus on showcasing your communication skills, especially your proficiency in handling phone interactions and resolving customer concerns with professionalism and positivity, as well as your tech-savvy abilities with CRM software, Quickbooks, and scheduling tools like Salesforce.
Apply through multiple platforms including the Floor Coverings International franchise site, LinkedIn, and local job boards where this position is posted to maximize your chances of being noticed by the franchise owner and management team.
Connect on LinkedIn with current employees or managers in the customer experience or operations division at Floor Coverings International, using ice breakers such as commenting on their recent project photos, asking about their experience working in the flooring industry, or expressing enthusiasm for the company’s customer-first culture.
Optimize your resume for ATS by incorporating keywords from the job description such as 'office management,' 'customer service leadership,' 'CRM software,' 'scheduling,' 'problem-solving,' and 'social media savvy' to ensure your resume passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying across multiple job boards, tailor your resume with the right keywords, and identify LinkedIn connections, allowing you to focus your energy on preparing for interviews and networking effectively.
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