Job summary
Job post source
This job is directly from NOVA Parks
Job overview
The IT Technician I at NOVA Parks supports IT operations by assisting in maintenance and troubleshooting of computers, networks, and point of sales systems, contributing to smooth technology function across the organization.
Responsibilities and impact
The role involves assisting with troubleshooting hardware and software issues, supporting point of sales and timekeeping systems, installing and maintaining IT equipment, managing user accounts, and documenting support activities to ensure efficient IT service delivery.
Compensation and benefits
The hiring salary range is $55,000 to $65,000 with benefits including medical and dental insurance, life insurance, long-term disability, and a retirement plan.
Experience and skills
Candidates need at least one year of experience in PC installation and troubleshooting, knowledge of Windows 11, Office 365, LAN/WAN, and basic network equipment; strong communication skills and ability to work flexible hours are required; IT certifications or college courses are a plus.
Work environment and culture
NOVA Parks promotes a non-discriminatory, inclusive work environment with reasonable accommodations for disabilities and emphasizes regular attendance and emergency availability.
Company information
NOVA Parks is a regional park authority focused on managing park facilities and services in Northern Virginia, emphasizing community service and environmental stewardship.
Job location and travel
The position involves work in office and outdoor settings within Northern Virginia, requiring physical tasks like lifting and climbing, with some on-call and weekend work.
Application process
Applicants must undergo a pre-employment background check and drug screening; accommodations are available for disabilities during application and interview processes.
Unique job features
The job includes unique responsibilities like supporting a specialized point of sales system (Active Network) and UKG timekeeping hardware across multiple facilities.
Company overview
NOVA Parks, also known as the Northern Virginia Regional Park Authority, manages a network of regional parks and recreational facilities across Northern Virginia. They generate revenue through park entrance fees, facility rentals, event hosting, and various recreational programs. Established in 1959, NOVA Parks has grown to encompass over 12,000 acres of parkland, offering diverse amenities such as waterparks, golf courses, historic sites, and nature preserves. Their mission focuses on conservation, outdoor recreation, and community engagement.
How to land this job
Position your resume to emphasize your hands-on experience with troubleshooting PC hardware, network issues, and software support, highlighting familiarity with Windows 11, Office 365, and LAN/WAN environments as specified by NOVA Parks.
Highlight your ability to assist with point of sales systems and related hardware/software support, as well as experience with ticketing systems for issue tracking and resolution.
Apply through multiple platforms including NOVA Parks' official careers page, LinkedIn, and other job boards where the position is listed to maximize your exposure.
Connect with current NOVA Parks IT staff or those in the IT division on LinkedIn; use ice breakers like asking about their experience with the Active Network POS system or how they manage IT support during peak park seasons.
Optimize your resume for ATS by incorporating keywords from the job description such as 'troubleshooting,' 'Windows 11,' 'Office 365,' 'LAN/WAN,' 'point of sales system,' and 'support ticket system' to ensure it passes automated screening.
Use Jennie Johnson's Power Apply feature to automatically tailor your resume, find all relevant application portals, and identify LinkedIn connections for networking, allowing you to focus on interview preparation and skill enhancement.
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