Job summary
Job post source
This job is directly from City of Sacramento
Job overview
The Customer Service Representative will handle a variety of customer interactions and clerical tasks, ensuring effective communication and service delivery to the public.
Responsibilities and impact
Daily tasks include responding to customer inquiries, processing payments, maintaining records, and providing information on city services and procedures.
Experience and skills
Candidates should have two years of relevant experience in clerical and customer service roles, along with a high school diploma or equivalent.
Company information
The City of Sacramento is a government entity focused on providing services to its residents and ensuring community welfare.
Application process
Applicants must submit an online application, including proof of education and responses to a Training and Experience exam by the deadline.
Company overview
The City of Sacramento is the capital of California, providing a wide range of municipal services including public safety, utilities, transportation, and community development. The city generates revenue through taxes, fees, and state and federal funding. Key historical points include its founding during the California Gold Rush and its role as a major transportation hub. Today, Sacramento focuses on sustainable growth, economic development, and enhancing the quality of life for its residents.
How to land this job
Position your resume to showcase your strong customer service skills, ability to handle high volumes of inquiries, and experience in clerical tasks, which are essential for the Customer Service Representative role at the City of Sacramento.
Emphasize your proficiency in communication, both verbal and written, as well as your capability to work effectively both independently and as part of a team, as these qualities are highlighted in the job description.
Submit your application through multiple platforms, including the City of Sacramento's corporate site and LinkedIn, to maximize your reach and visibility for this position.
Network with individuals in the Customer Service division at the City of Sacramento on LinkedIn; potential ice breakers could include asking about their experiences with customer interactions or their favorite part of working for the city.
Optimize your resume for Applicant Tracking Systems (ATS) by including relevant keywords from the job description, such as 'customer service,' 'record keeping,' and 'public contact,' to enhance your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring that your resume is tailored for the role and that you are applying through the most effective channels.
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