Job summary
Job post source
This job is directly from Glass America
Job overview
The Front Office Support role at Glass America involves being a key member of the shop operations team, directly impacting efficiency and effectiveness in customer service.
Responsibilities and impact
Daily responsibilities include handling customer interactions, scheduling appointments, maintaining communication with technicians, and updating customer records using software.
Compensation and benefits
Full-time employees receive 80 hours of paid time off, paid parental leave, paid holidays, medical, dental, and vision insurance, a 401(k) plan with company match, and additional benefits.
Experience and skills
Candidates should have experience in customer service, strong organizational skills, a positive demeanor, and proficiency in technology, with auto parts or dispatcher experience preferred.
Career development
Glass America offers career development and progression opportunities within the company.
Work environment and culture
The company values its team members, providing support and opportunities for empowerment and decision-making.
Company information
Glass America is a respected leader in the auto glass industry, operating in 38 states and continuing to grow.
Team overview
The candidate will join a shop operations team that emphasizes efficiency and teamwork.
Job location and travel
The position is located in Dayton, OH, and may require some Saturday and overtime work.
Company overview
Glass America is a leading provider of auto glass repair and replacement services in the United States. They generate revenue by offering high-quality, convenient, and reliable glass services to individual consumers and commercial clients, often working with insurance companies to streamline the claims process. Founded in 1999, the company has grown significantly through strategic acquisitions and a commitment to customer satisfaction. Their extensive network of locations and mobile service options ensure accessibility and prompt service across the country.
How to land this job
Tailor your resume to highlight your customer service experience, organizational skills, and ability to manage high volumes of phone calls and emails, as these are essential for the Front Office Support role at Glass America.
Emphasize your proficiency with technology, including software usage for customer interactions and data entry, to align with the job requirements.
Apply through multiple channels including Glass America's corporate site and LinkedIn to maximize your chances of being noticed for the position.
Reach out to individuals in the customer service or operations division at Glass America on LinkedIn to inquire about the role; you could mention your interest in their team's approach to customer interactions or ask about their experience working at the company.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'scheduling,' 'data entry,' and 'inventory management' to ensure it passes through initial screenings.
Consider using Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus more on networking and preparing for interviews.
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