Job summary
Job post source
This job is directly from First Citizens Bank
Job overview
The Sales & Service Representative (Universal Banker) at First Citizens Bank is responsible for processing transactions and supporting branch sales efforts by engaging customers and identifying their banking needs.
Responsibilities and impact
The role involves engaging customers to understand their needs, processing transactions accurately, assisting with account servicing, educating customers about bank services including digital capabilities, and referring customers to appropriate bank partners.
Compensation and benefits
The job offers a competitive benefits program designed to meet associates' needs, with more details available on the company's benefits webpage.
Experience and skills
Requires a High School Diploma or GED and at least 6 months of customer service experience; preferred qualifications include 1+ years of cash-handling experience, financial literacy, knowledge of retail banking products, and previous sales or banking experience.
Work environment and culture
First Citizens Bank emphasizes community impact, teamwork, adaptability, professionalism, and customer empathy in its work culture.
Company information
First Citizens Bank is a community-focused financial institution committed to making a difference where they live and work.
Company overview
First Citizens Bank is a financial institution that provides a range of banking services including personal banking, business banking, and wealth management. They generate revenue through interest on loans, fees for services, and investment income. Founded in 1898, the bank has a long history of stability and growth, and it has expanded significantly through strategic acquisitions, including the recent acquisition of CIT Group in 2022, enhancing its commercial banking capabilities.
How to land this job
Position your resume to highlight strong customer service and communication skills, emphasizing your ability to engage customers proactively and professionally.
Focus on showcasing your sales support capabilities, adaptability to new technologies, and teamwork experience as these are key to this role at First Citizens Bank.
Apply through multiple channels including First Citizens Bank's official careers page and LinkedIn to maximize your application visibility.
Connect with current employees in the branch or sales divisions on LinkedIn; start conversations with ice breakers like commenting on recent bank community initiatives or asking about their experience with the bank's digital tools.
Optimize your resume for ATS by including keywords from the job description such as 'customer service,' 'sales support,' 'cash handling,' 'digital banking,' and 'teamwork' to ensure it passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate applying through various platforms, tailor your resume for ATS, and identify LinkedIn contacts, allowing you to focus your time on preparing for interviews and networking effectively.
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