Job summary
Job post source
This job is directly from Pathfinder Bank
Job overview
The Customer Service Specialist is responsible for overseeing CSR operations in the branch, ensuring timely and courteous service while promoting a sales and service culture.
Responsibilities and impact
Daily responsibilities include managing customer service operations, supervising CSR staff, processing transactions, and ensuring compliance with policies and regulations.
Experience and skills
Candidates must have a high school diploma, 3+ years of bank experience, and relevant supervisory training and certifications, along with strong customer service and leadership skills.
Company information
Pathfinder Bank is a financial institution focused on providing exceptional banking services and fostering customer relationships.
Company overview
Pathfinder Bank is a community bank headquartered in Oswego, New York, providing a range of financial services including personal and business banking, loans, and investment services. Established in 1859, the bank has a long history of serving the local community and focuses on personalized customer service. They generate revenue primarily through interest on loans, service fees, and investment income. Pathfinder Bank is known for its commitment to community involvement and supporting local economic growth.
How to land this job
Position your resume to showcase your leadership experience in customer service and highlight your ability to manage daily operations effectively, as these are key responsibilities for the Customer Service Specialist role at Pathfinder Bank.
Emphasize your experience in supervising customer service representatives, your understanding of retail and commercial transactions, and your proficiency in cross-selling products and services to meet customer needs.
Apply through multiple platforms including Pathfinder Bank's corporate website and LinkedIn to enhance your visibility and increase your chances of being noticed for this position.
Connect with individuals in the customer service division at Pathfinder Bank on LinkedIn to gather insights about the role and the team culture. Ice breakers could include discussing a recent achievement of the bank or expressing your enthusiasm for their customer service initiatives.
Optimize your resume for Applicant Tracking Systems (ATS) by incorporating keywords from the job description such as 'customer service operations,' 'supervising CSR staff,' and 'cross-selling products.' This will improve your chances of passing initial screenings.
Utilizing Jennie Johnson's Power Apply feature can streamline your application process, ensuring your resume is tailored for the role and that you can efficiently connect with relevant professionals at Pathfinder Bank.
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