Job summary
Job overview
The Customer Success Manager at Balance will nurture and expand relationships with B2B customers, ensuring satisfaction and driving revenue growth.
Responsibilities and impact
Daily responsibilities include guiding customers through onboarding, collaborating with various departments, establishing client retention goals, promoting the platform's value, analyzing customer data, addressing concerns, and providing training and support.
Compensation and benefits
The position offers a salary range of $120,000 to $150,000, stock options for full-time employees, and health, dental, and vision plan options, along with a hybrid work model.
Experience and skills
Candidates should have 3-5 years of experience in customer success or a similar role, experience with enterprise clients, strong communication skills, and a proven track record in account growth and upselling.
Work environment and culture
Balance emphasizes a mission-driven and value-driven culture that prioritizes personal growth.
Company information
Balance is focused on providing exceptional customer experiences in the B2B sector, particularly in banking and fintech.
Company overview
BALANCE is a company that specializes in providing digital financial solutions, focusing on simplifying and enhancing the financial management experience for its users. They generate revenue through subscription-based services and transaction fees associated with their financial products. Founded with the mission to make financial management more accessible and efficient, BALANCE has developed a suite of tools that cater to both individual and business needs. The company has gained recognition for its user-friendly platform and innovative approach to integrating technology with financial services, making it a competitive player in the fintech industry.
How to land this job
Tailor your resume for the Customer Success Manager role at Balance by emphasizing your experience in nurturing B2B customer relationships, driving revenue growth, and collaborating with cross-functional teams like sales and product.
Highlight your project management skills, ability to guide customers through onboarding, and experience in implementing strategies to minimize churn and enhance customer success.
Apply through multiple platforms, including Balance's corporate site and LinkedIn, to broaden your reach and increase your chances of landing an interview.
Connect with employees in the customer success division at Balance on LinkedIn to learn more about the role and company culture; potential ice breakers could include discussing the importance of customer relationships or asking about their experiences with the Balance product.
Optimize your resume for ATS by including keywords from the job description such as 'customer success', 'B2B', 'onboarding', and 'upselling' to ensure it passes initial screenings.
Utilizing Jennie Johnson's Power Apply feature can streamline your job application process by tailoring your resume, identifying suitable application channels, and finding relevant LinkedIn connections to network with, making your job search more efficient.
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