Businessolver

Member Services Supervisor (Work Remotely Anywhere in the U.S.)

REMOTEPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from Businessolver

  • Job overview

    The Member Services Supervisor at Businessolver leads a team to ensure high-quality member service and client satisfaction through effective team management and operational oversight.

  • Responsibilities and impact

    The supervisor manages daily operations of Member Services, including staffing, training, quality assurance, handling escalated inquiries, reporting, auditing workflows, and ensuring regulatory compliance.

  • Compensation and benefits

    The salary ranges from $46K to $65K annually, with pay based on experience and qualifications, plus eligibility for an annual bonus and a comprehensive benefits package.

  • Experience and skills

    Candidates need 3+ years of supervisory experience in Employee Benefits Administration or related fields, a bachelor's degree or equivalent, strong customer service and communication skills, and preferably experience with COBRA and benefit administration.

  • Work environment and culture

    Businessolver promotes a culture of high performance and fun, emphasizing client data security and equal opportunity employment.

  • Company information

    Businessolver, founded in 1998, specializes in benefits technology and services with a secure SaaS platform focused on client satisfaction and risk minimization.

  • Team overview

    The candidate will supervise a team of Member Advocates and Processors, focusing on coaching and operational efficiency.

  • Job location and travel

    This is a remote position available anywhere in the U.S.

  • Unique job features

    The role includes leadership in security and privacy practices for higher-level roles and offers a chance to work in a responsive, client-focused environment.

Company overview

Businessolver is a technology company specializing in benefits administration solutions for employers. They generate revenue through their proprietary SaaS platform, which streamlines benefits management, enrollment, and compliance for HR departments. Founded in 1998, Businessolver has grown significantly, driven by their focus on innovation and customer-centric services. Key historical milestones include the launch of their Benefitsolver platform and strategic acquisitions to expand their service offerings.

How to land this job

  • Position your resume to highlight your 3+ years of supervisory experience within Employee Benefits Administration or related industries, emphasizing leadership and team management skills.

  • Focus on showcasing your expertise in customer service, problem resolution, and quality assurance, particularly your ability to handle escalated issues and maintain service levels.

  • Apply through multiple platforms including Businessolver's corporate careers page and LinkedIn to maximize your application visibility and opportunities.

  • Connect with current Member Services or Employee Benefits team members at Businessolver on LinkedIn; start conversations by asking about their experience with the remote work culture or how they approach client delight in their roles.

  • Optimize your resume for ATS by incorporating keywords such as 'Employee Benefits Administration,' 'supervisory experience,' 'COBRA Administration,' 'customer service,' and 'quality assurance' directly from the job description.

  • Leverage Jennie Johnson’s Power Apply feature to automate tailored applications, identify the best channels to apply, and find relevant LinkedIn connections, allowing you to focus your time on preparing for interviews and networking effectively.

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