Job summary
Job post source
This job is directly from University of Utah
Job overview
The Technical Support Analyst will serve as the main point of contact for IVC stakeholders, providing operational support and troubleshooting for UETN IVC systems and technologies.
Responsibilities and impact
Daily responsibilities include troubleshooting support for the statewide video tele-conferencing system, managing connectivity for IVC events, tracking trouble tickets, and assisting with the implementation of new IVC technologies.
Experience and skills
Candidates need an associate degree in a related area or equivalent experience, along with 2-5 years in the field or a related area.
Company overview
The University of Utah, located in Salt Lake City, is a major public research university known for its strong emphasis on innovation and interdisciplinary research. It generates revenue through tuition, state funding, research grants, and healthcare services provided by its affiliated hospitals and clinics. Established in 1850, it is the oldest institution of higher education in Utah and has a rich history of academic excellence and community impact. The university is also recognized for its contributions to technology commercialization and startup incubation.
How to land this job
Position your resume to prominently feature your experience in IT support and troubleshooting, specifically highlighting any work with video conferencing systems or similar technologies, as this aligns closely with the role at University of Utah.
Emphasize your skills in collaboration and communication, especially your ability to work with various stakeholders, as the job requires interaction with multiple departments and users.
Apply through various platforms, including the University of Utah's corporate site and LinkedIn, to maximize your visibility and chances of being noticed for the Technical Support Analyst position.
Connect with professionals in the IT or Video Tier 1 Support Group at the University of Utah on LinkedIn to gain insights about the position; you might start with a message like, 'I'm interested in the Technical Support Analyst role and would love to hear about your experience with the IVC systems.'
Optimize your resume for ATS by including specific terms from the job description such as 'troubleshooting support,' 'video tele-conferencing,' and 'trouble tickets' to ensure it passes through initial screenings.
Consider utilizing Jennie Johnson's Power Apply feature, which can streamline your application process by tailoring your resume, identifying the best application channels, and helping you connect with relevant LinkedIn contacts to enhance your job search efficiency.
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