Job summary
Job post source
This job is directly from Synergy Business Consulting, Inc.
Job overview
The NOC Manager at Synergy Business Consulting, Inc. leads and oversees the Network Operations Center to ensure high-quality engineering support and continuous improvement of customer services.
Responsibilities and impact
The NOC Manager will lead and mentor supervisors and support staff, handle major incidents and customer satisfaction issues, oversee staffing for adequate coverage, enforce SOPs for incident handling, and maintain high service availability and rapid response to customer needs.
Experience and skills
The role requires 3+ years managing NOC, Service Desk, or Engineering teams, experience with customer SLA management, vendor management, remote team leadership, ticketing systems, strategic planning, and strong communication skills; a bachelor's degree in IT or business and relevant certifications are required or highly desirable.
Company overview
Synergy Business Consulting, Inc. is a management consulting firm specializing in providing strategic solutions to enhance business performance and operational efficiency. They generate revenue by offering services such as business process optimization, IT consulting, and project management to a diverse range of clients. Founded in 2005, the company has built a reputation for delivering tailored, innovative strategies that drive growth and competitive advantage. Notably, Synergy has a strong focus on leveraging technology to solve complex business challenges, making them a leader in the consulting industry.
How to land this job
Tailor your resume to emphasize your leadership experience managing NOC, Service Desk, or Engineering teams, highlighting your ability to oversee operations, mentor staff, and drive customer satisfaction.
Showcase your expertise in managing third-party vendors and contractors, and your experience with SLA management and reporting to demonstrate your strategic oversight capabilities.
Highlight familiarity with ITIL and ITSM best practices, ticketing systems like ConnectWise, and your skills in KPI reporting and process improvement to align with operational excellence.
Apply through Synergy Business Consulting, Inc.'s corporate website, LinkedIn, and other relevant job boards to maximize your application reach and visibility.
Connect with Synergy's NOC or network operations team members on LinkedIn, using ice breakers such as commenting on recent company projects or asking about their approach to continuous improvement and customer service.
Optimize your resume for ATS by integrating keywords from the job description such as 'NOC management,' 'SLA resolution,' 'ITIL,' 'ticketing systems,' and 'team leadership' to ensure it passes automated screenings efficiently.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify the best platforms to apply through, and find LinkedIn contacts to network with, saving you time and increasing your chances of landing the role.
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