Job summary
Job post source
This job is directly from Netflix
Job overview
The Content Writer Coordinator at Netflix supports the Knowledge Management team by creating and managing content to improve customer and agent support experiences globally.
Responsibilities and impact
The role involves writing and editing content for the Help Center and internal knowledge base, managing editorial projects, following style guidelines, documenting content creation time, and working independently using CMS and digital tools.
Compensation and benefits
The salary range is $50,000 to $190,000 annually with no bonuses, offering flexible compensation between salary and stock options. Benefits include health plans, mental health support, 401(k) with employer match, stock options, disability programs, flexible paid time off, and family-forming benefits.
Experience and skills
Candidates need a BS/BA degree with 4+ years of experience, exceptional writing and editing skills, strong content and project management abilities, and familiarity with tools like Google Suite and CMS. Preferred experience includes working at a large international high-tech company.
Career development
The role offers ownership of content workflows with opportunities to expand responsibilities globally, encouraging independent work and process improvements within a fast-paced environment.
Work environment and culture
Netflix values inclusion, diversity, and a unique culture that supports flexible work arrangements and meaningful interview experiences, fostering a supportive and innovative environment.
Company information
Netflix is a leading global entertainment service with over 300 million members worldwide, offering streaming of TV series, films, and games across diverse genres and languages.
Team overview
The candidate will join the Knowledge Management team, which includes Product Support Operations, Learning and Development, and Content Strategy teams focused on improving customer and agent experiences.
Unique job features
This role is distinguished by its focus on global content coordination for customer service knowledge, requiring asynchronous work and cross-functional collaboration with a strong emphasis on efficiency and quality.
Company overview
Netflix is a global streaming service that offers a vast library of TV shows, movies, documentaries, and original programming to subscribers. They make money primarily through subscription fees, offering various plans that cater to different viewing preferences and budgets. Founded in 1997 as a DVD rental service by Reed Hastings and Marc Randolph, Netflix transitioned to streaming in 2007 and has since become a leader in digital entertainment, known for producing critically acclaimed original content like "Stranger Things" and "The Crown."
How to land this job
Tailor your resume to highlight your exceptional writing, editing, and communication skills, emphasizing your experience managing content for knowledge bases or help centers, as these are central to the Content Writer Coordinator role at Netflix.
Showcase your ability to work independently and asynchronously, your project management skills, and familiarity with content management systems like CMS, digital asset management tools, and collaboration platforms such as Google Suite, Figma, AirTable, and Asana.
Apply through multiple channels including Netflix's official careers page and LinkedIn to maximize your chances of visibility and consideration for the role.
Connect with current members of Netflix's Knowledge Management or Global Customer Service teams on LinkedIn; initiate conversations by referencing Netflix’s unique culture, asking about their experience working asynchronously, or expressing your enthusiasm for improving customer support content.
Optimize your resume for ATS by incorporating keywords from the job description such as 'content management,' 'editorial projects,' 'asynchronous work,' 'project management,' 'customer service knowledge base,' and 'content strategy' to ensure it passes initial automated screenings.
Consider using Jennie Johnson's Power Apply feature to automate tailoring your resume, applying across multiple platforms, and identifying relevant Netflix contacts on LinkedIn, freeing you to focus on preparing for interviews and networking.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.