Abbott

Customer Support Specialist II - Field based remote with 75% travel - Arkansas

REMOTEPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from Abbott

  • Job overview

    The Customer Support Specialist II role at Abbott involves providing technical support and maintenance for diagnostic instruments, significantly impacting customer satisfaction and operational efficiency.

  • Responsibilities and impact

    The specialist will provide on-site technical support, troubleshoot complex instruments, mentor peers, maintain compliance and safety, manage preventive maintenance and installations, and support business goals through proactive account management and superior customer service.

  • Experience and skills

    Candidates need a bachelor's degree or equivalent experience, with preferred qualifications in Biomedical, Electrical, Mechanical Engineering, or Medical Technology, plus strong troubleshooting, communication, and customer service skills.

  • Career development

    Continuous learning and certification opportunities are encouraged, supporting professional growth within the service team and company.

  • Work environment and culture

    The role involves flexible hours, remote work based in Arkansas, significant travel, and a focus on teamwork, safety, and quality compliance.

  • Company information

    Abbott is a global healthcare leader focused on improving lives through innovative diagnostic solutions and healthcare products.

  • Team overview

    The position reports to a Service Manager and involves integration into a service team focused on achieving individual and team goals.

  • Job location and travel

    The job is remote but requires residence in Arkansas with up to 75% travel within the territory.

  • Unique job features

    The role includes unique aspects such as extensive travel, flexible work hours, after-hours responsibilities, and a strong emphasis on technical competency and customer service excellence.

Company overview

Abbott is a global healthcare company that develops and manufactures a wide range of medical devices, diagnostics, branded generic medicines, and nutritional products. They generate revenue through the sale of these products to hospitals, laboratories, and consumers worldwide. Founded in 1888 by Dr. Wallace C. Abbott, the company has a long history of innovation, including the development of the first HIV blood-screening test. Abbott is known for its commitment to improving health outcomes and advancing medical technology.

How to land this job

  • Tailor your resume to highlight your technical support skills, especially in installation, maintenance, and troubleshooting of diagnostic instruments relevant to Abbott's Diagnostic Division.

  • Emphasize your experience in customer service and ability to manage high-stress situations, showcasing your proactive account management and mentoring capabilities as described in the job role.

  • Apply through Abbott's corporate careers page, LinkedIn, and other job boards where this position is posted to maximize your application visibility.

  • Connect with current Abbott Diagnostic Division field service representatives or service managers on LinkedIn; start conversations by mentioning your interest in their team’s impact on patient care or asking about the challenges of supporting complex diagnostic instruments in the field.

  • Optimize your resume for ATS by incorporating keywords such as 'technical support,' 'preventive maintenance,' 'instrument troubleshooting,' 'customer service,' and 'compliance' to ensure it passes initial screenings.

  • Use Jennie Johnson's Power Apply feature to automate tailored applications, identify relevant job postings, and find LinkedIn contacts for networking, allowing you to spend more time preparing for interviews and skill development.

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