OVATION Workplace Services

Field Service Technician (Desktop & POS Devices)

BEAVERTON, ORPosted 20 days ago

Job summary

  • Job post source

    This job is directly from OVATION Workplace Services

  • Job overview

    The Field Service Technician role involves traveling to retail stores to restore and support various retail devices including POS systems and networking equipment, ensuring operational functionality.

  • Responsibilities and impact

    The technician will troubleshoot, install, and repair retail devices such as POS terminals, payment processing equipment, networking devices, security systems, and back office equipment, while providing excellent customer service and supporting team members.

  • Experience and skills

    Candidates should have a BS/BA in IT or equivalent experience, 1+ year in retail store field support, 3+ years in PC hardware/software support, A+ certification required, CCNA and Microsoft certifications preferred, strong troubleshooting skills, customer service orientation, and a valid driver's license with a good record.

  • Job location and travel

    The position is located in Beaverton, OR, requiring travel to various retail stores and customer locations.

  • Unique job features

    The role requires hands-on support for a wide range of retail and office devices, with travel to multiple sites and use of various retail applications and tools.

Company overview

OVATION Workplace Services is a company that specializes in providing comprehensive workplace management solutions, focusing on enhancing the efficiency and productivity of corporate environments. They generate revenue by offering a range of services, including facilities management, technology support, and employee experience optimization, tailored to meet the specific needs of their clients. The company has a history of innovation in workplace services, adapting to the evolving demands of modern businesses and leveraging technology to improve service delivery. Candidates should be aware of OVATION's commitment to sustainability and its reputation for delivering high-quality, customer-centric solutions.

How to land this job

  • Tailor your resume to emphasize your hands-on experience with POS systems, payment processing equipment, networking gear, and retail device troubleshooting, aligning closely with OVATION Workplace Services' field technician role.

  • Highlight your customer service skills and ability to communicate effectively, as these are critical for supporting retail clients and collaborating with team members in a fast-paced environment.

  • Apply through multiple platforms including OVATION Workplace Services' official corporate website, LinkedIn job postings, and other relevant job boards to maximize your application visibility.

  • Connect with current employees or technicians in the Field Support or Retail Services divisions at OVATION on LinkedIn; start conversations with ice breakers like commenting on recent company projects or asking about day-to-day challenges in retail device support.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'POS systems,' 'hardware support,' 'troubleshooting,' 'ServiceNow,' and 'customer service orientation' to pass automated screening effectively.

  • Leverage Jennie Johnson's Power Apply feature to automate the application process across multiple sites, tailor your resume for ATS, and identify LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and skill enhancement.

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