Logitech

Technical Support Representative, Enterprise & Video Collaboration

CAMAS, WAPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from Logitech

  • Job overview

    The Technical Support Representative will resolve technical support issues primarily related to AV hardware and software for business customers, contributing to customer satisfaction and operational efficiency.

  • Responsibilities and impact

    Daily tasks include troubleshooting video conference system issues via phone, email, and chat, resolving escalated support tickets, and assisting the Tier 1 support team with guidance and feedback.

  • Compensation and benefits

    The position offers an annual base salary typically between $71,500 and $101,000, depending on location and experience, along with a hybrid work model.

  • Experience and skills

    Candidates must have at least 1 year of experience in AV technical support, particularly in video conferencing, and be fluent in English, with strong knowledge of customer care processes and support ticketing systems.

  • Career development

    Logitech promotes a collaborative work environment that allows for professional growth and learning opportunities within a diverse and inclusive culture.

  • Work environment and culture

    The company values authenticity, inclusivity, and diversity, fostering a supportive environment for employees to thrive in a hybrid work model.

  • Company information

    Logitech is a global company known for empowering collaboration and productivity through innovative technology solutions, particularly in video conferencing and AV products.

  • Job location and travel

    This is a remote position with a minimum of 1 day a month in the office, subject to change.

  • Unique job features

    The role allows for remote work flexibility and emphasizes a culture of collaboration and support.

Company overview

Logitech is a global technology company specializing in designing and manufacturing personal peripherals for PC navigation, gaming, internet communications, digital music, and home-entertainment control. They generate revenue primarily through the sale of their diverse product lines, including keyboards, mice, webcams, headsets, and gaming accessories. Founded in 1981 in Switzerland, Logitech has a rich history of innovation, including pioneering the development of the infrared cordless mouse and the introduction of the first thumb-operated trackball. Their commitment to quality and innovation has established them as a leader in the tech accessories market.

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