Job summary
Job post source
This job is directly from Percona
Job overview
The Customer Success Manager at Percona will manage renewal contracts and drive customer success within their assigned territory, focusing on building relationships and identifying growth opportunities.
Responsibilities and impact
Daily responsibilities include achieving renewal and expansion targets, managing customer engagement, leading client meetings, and collaborating with cross-functional teams to ensure customer success.
Compensation and benefits
Generous benefits include flexible work hours, paid time off, remote office equipment, career development funds, connectivity allowances, and a supportive work/life balance.
Experience and skills
Candidates should have 3+ years of experience in Account Management or Customer Success, preferably in a subscription-based or open-source software company, along with strong communication and organizational skills.
Career development
Opportunities for professional growth include external training, certifications, and participation in conferences, alongside a supportive culture for innovation.
Work environment and culture
Percona promotes a collaborative and highly-engaged remote work culture, valuing employee ideas and contributions.
Company information
Percona is a leader in open-source database solutions, known for its expertise in MySQL, MongoDB, PostgreSQL, and MariaDB, and operates with a globally dispersed workforce.
Team overview
The team dynamics emphasize collaboration and support, with a focus on achieving customer success through effective communication and teamwork.
Job location and travel
This is a fully remote role, but candidates must be located within the Americas region.
Application process
Candidates are encouraged to connect with Percona through LinkedIn and Twitter for updates and application instructions.
Unique job features
Unique job perks include flexible work arrangements, various team-building activities, and a strong emphasis on social responsibility.
Company overview
Percona is a company specializing in open-source database software and services, providing support, consultancy, and managed services for MySQL, MongoDB, PostgreSQL, and other database systems. They generate revenue by offering subscription-based support, consulting services, and managed database solutions to businesses seeking to optimize their database performance and reliability. Founded in 2006, Percona has established itself as a leader in the open-source database community, known for its commitment to providing high-quality, vendor-neutral solutions and contributing to the development of open-source database technologies.
How to land this job
Tailor your resume to showcase your account management and customer success experience, emphasizing your ability to achieve renewal and expansion targets, as these are key responsibilities for the Customer Success Manager role at Percona.
Highlight your experience in solutions selling, your understanding of customer success techniques, and your capability to analyze customer engagement, as these align with Percona's expectations for driving customer success.
Apply through multiple platforms, including Percona's corporate site and LinkedIn, to maximize your visibility and chances of landing the Customer Success Manager position.
Network with individuals in the Customer Success division at Percona on LinkedIn; potential ice breakers could include asking about their experience with customer engagement strategies or expressing admiration for Percona's commitment to open-source solutions.
Optimize your resume for ATS systems by incorporating relevant keywords from the job description, such as 'renewal contracts,' 'customer engagement,' and 'solutions selling,' to improve your chances of passing initial screenings.
Utilizing Jennie Johnson's Power Apply feature can simplify your job application process by ensuring your resume is tailored, identifying the best channels to apply through, and helping you connect with the right people on LinkedIn, allowing you to focus on your job search more effectively.
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