Job summary
Job post source
This job is directly from Aimbridge Hospitality, as it details specific property information and benefits typical of a direct employer posting.
Job overview
The Front Desk Agent at Hyatt House Dallas Uptown is responsible for delivering excellent guest service and managing front desk operations to ensure a seamless guest experience.
Responsibilities and impact
The role involves providing outstanding customer service, handling guest inquiries and issues, managing reservations, check-ins, and check-outs, and performing basic financial tasks.
Compensation and benefits
The position offers a competitive benefits package including daily pay options, medical, dental, and vision coverage, disability income, life insurance, paid time off, employee assistance, and a 401k retirement plan after an initial waiting period.
Experience and skills
Candidates should have a high school diploma or equivalent, with hotel or related experience preferred, and familiarity with hotel management software and Microsoft Office.
Work environment and culture
The company values excellent customer service and provides a supportive environment with amenities aimed at guest comfort and employee benefits.
Company information
Aimbridge Hospitality manages the Hyatt House Dallas Uptown, an upscale extended stay hotel located in the heart of uptown Dallas offering suites with full kitchens and various guest amenities.
Job location and travel
The job is located at Hyatt House Dallas Uptown in the Harwood District of Dallas, near major city attractions and corporate offices.
Unique job features
The hotel offers unique guest amenities like chef-inspired breakfast, a bar, outdoor pool, fitness center, and business center, enhancing the guest and employee experience.
Company overview
Aimbridge Hospitality is a leading global hospitality management company that operates a diverse portfolio of hotels and resorts across various brands and segments. They generate revenue through hotel management services, including operations, sales and marketing, and revenue management, for properties ranging from luxury to economy. Founded in 2003, Aimbridge has grown significantly through strategic mergers and acquisitions, including the notable merger with Interstate Hotels & Resorts in 2019, which expanded their global footprint and capabilities. The company emphasizes innovation, operational excellence, and delivering superior guest experiences.
How to land this job
Tailor your resume to highlight your customer service excellence, strong communication skills, and ability to multitask effectively, as these are core to the Front Desk Agent role at Aimbridge Hospitality.
Emphasize your experience with hotel management software, Microsoft Office, and your problem-solving skills in handling guest inquiries and concerns promptly and professionally.
Apply through multiple platforms such as Aimbridge Hospitality's corporate careers site, Hyatt House Dallas Uptown's job portal, and LinkedIn to maximize your application visibility.
Connect with current Front Desk Agents or hospitality team members at Aimbridge Hospitality on LinkedIn; start conversations by complimenting their property or asking about their guest service strategies to break the ice.
Optimize your resume for ATS by incorporating keywords from the job description like 'customer service excellence,' 'multitasking,' 'problem-solving,' 'hotel management software,' and 'guest satisfaction' to ensure your resume passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, find the best channels to apply through, and identify LinkedIn connections to network with, saving you valuable time and improving your chances of landing the job.
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