Director, Global Customer Advocacy, Universities - East Coast based (Remote)
REMOTEPosted 24 days ago
Job summary
Job post source
This job is directly from Coursera
Job overview
The Director, Global Customer Advocacy at Coursera leads strategic engagement with top universities globally to maximize the academic and institutional value of Coursera's offerings, driving business growth and product influence.
Responsibilities and impact
The role involves acting as a strategic advisor and executive sponsor on key deals, leading engagements with university and Ministry of Education stakeholders, influencing curriculum integration, developing reusable customer advocacy content, and representing Coursera at industry events.
Compensation and benefits
The position offers a base salary ranging from $138,400 to $216,000 USD depending on US zone, plus eligibility for bonuses and equity in RSUs, with pay influenced by job level, location, education, skills, and internal equity.
Experience and skills
Candidates need 10+ years in customer-facing roles like education consulting or sales, strong higher education experience working with universities or Ministries of Education, proven ability to engage senior academic leaders, and excellent communication skills.
Work environment and culture
Coursera supports a flexible work environment with options for remote work, offices, or co-working spaces, and emphasizes global diversity and seamless virtual onboarding.
Company information
Coursera is a leading online learning platform founded in 2012, partnering with over 350 universities and serving 175 million learners worldwide, focused on accessible, high-quality education.
Job location and travel
The role is remote but East Coast based with significant international travel expected, requiring timezone overlap for collaboration.
Unique job features
The job uniquely combines global strategic leadership with direct customer engagement across multiple regions, influencing product roadmaps and academic program integration.
Company overview
Coursera is an online learning platform that partners with top universities and organizations worldwide to offer courses, specializations, and degrees in various subjects. They generate revenue through a freemium model, where users can access course materials for free but pay for certifications and degrees. Founded in 2012 by Stanford professors Andrew Ng and Daphne Koller, Coursera has grown significantly, becoming a key player in the edtech industry and going public in 2021. Their mission is to provide universal access to world-class learning.
How to land this job
Position your resume to highlight extensive experience in customer-facing roles within higher education, emphasizing your ability to engage senior academic leaders and influence institutional strategy globally.
Focus on showcasing skills in executive sponsorship, strategic advisory, and collaboration with sales and customer success teams to drive renewals, expansions, and new business in an international context.
Apply through multiple channels including Coursera's corporate careers page, LinkedIn, and relevant job boards to maximize your application visibility for this Director role.
Connect with Coursera professionals in the Customer Advocacy or Campus teams on LinkedIn; use ice breakers like referencing Coursera's mission to expand global education access or recent initiatives in academic program integration to start conversations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'executive sponsor,' 'customer advocacy,' 'higher education partnerships,' 'curriculum integration,' and 'global customer engagement' to ensure it passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application platforms, and discover LinkedIn contacts, allowing you to focus on networking and interview preparation effectively.
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