Job summary
Job post source
This job is directly from SMS International Shore Operations.
Job overview
The Meet & Greet Agent role at SMS International Shore Operations involves providing high-energy, professional customer service to arriving and departing cruise guests at the airport, ensuring a positive guest experience.
Responsibilities and impact
The agent will greet and assist guests, answer questions, direct guests to proper areas, sell transportation, escort guests to buses, manage luggage areas, and maintain a clean workstation while performing additional duties as assigned.
Experience and skills
Candidates need a high school diploma or equivalent, prior customer service experience, good English communication skills, organizational abilities, and the capacity to manage crowds and work in a fast-paced environment.
Work environment and culture
The job requires a positive, efficient, and professional demeanor, with a focus on courteous and respectful interaction with guests and coworkers in a fast-paced, dynamic airport and terminal environment.
Company information
SMS International Shore Operations provides services for cruise guests at airports and terminals, focusing on smooth guest transitions and transportation coordination.
Job location and travel
The position is based at airport and terminal locations, involving indoor and outdoor work under varying weather conditions, with shifts from early morning to afternoon, including weekends and holidays.
Unique job features
This part-time role is physically demanding, requiring standing, walking, lifting, and flexibility in working hours to match ship departures, distinguishing it from typical customer service jobs.
Company overview
SMS International Shore Operations specializes in providing comprehensive shore-side services to the cruise industry, including port agency, ground handling, and logistics solutions. They generate revenue by offering tailored services to cruise lines, ensuring smooth operations and exceptional passenger experiences. Founded in 1958, the company has a rich history of innovation and growth, establishing itself as a trusted partner in the maritime sector. Their extensive network and expertise make them a key player in the global cruise industry.
How to land this job
Position your resume to highlight your customer service experience, especially in fast-paced, public-facing roles, emphasizing your ability to communicate clearly and professionally with diverse guests.
Focus on showcasing your skills in crowd control, guest assistance, and multitasking under pressure, as these are key to succeeding as a Meet & Greet Agent at SMS International Shore Operations.
Apply through multiple platforms including SMS International Shore Operations' official corporate website and LinkedIn to maximize your application visibility and increase your chances of being noticed.
Connect on LinkedIn with current employees in the Shore Operations or Customer Service divisions at SMS International Shore Operations; start conversations with ice breakers like commenting on their recent posts about cruise guest experiences or asking about the company culture during peak travel seasons.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'guest assistance,' 'crowd control,' 'transportation coordination,' and 'fast-paced environment' to ensure your resume passes automated screening.
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