Job summary
Job post source
This job is directly from Veradigm
Job overview
The Manager, Customer Experience Operations at Veradigm leads the customer experience team to enhance service quality and operational efficiency, impacting overall customer satisfaction and company success.
Responsibilities and impact
The role involves developing operational strategies, coordinating product releases, managing customer journey orchestration, administering digital adoption platforms, executing in-product messaging, supporting customer success systems, tracking performance metrics, collaborating cross-functionally, analyzing customer feedback, leading the team, ensuring quality assurance, providing training, and managing risks to customer satisfaction.
Compensation and benefits
Veradigm offers a comprehensive compensation and benefits package including holidays, vacation, medical, dental, vision insurance, company-paid life insurance, and retirement savings.
Experience and skills
Candidates need a bachelor's degree, at least 5 years in customer experience management with 2 years in leadership, strong leadership and analytical skills, excellent communication, experience with operational processes and CRM systems, and knowledge of customer experience best practices.
Career development
Veradigm supports professional development and offers tools and flexibility for career growth within a dynamic healthcare technology environment.
Work environment and culture
Veradigm values diversity, inclusion, and a collaborative culture focused on healthcare innovation and customer-centric solutions, with a commitment to equal employment opportunity.
Company information
Veradigm is a healthcare technology company focused on data-driven solutions using AI to support healthcare providers, life sciences, health plans, and patients.
Team overview
The candidate will lead a high-performing customer experience operations team, collaborating with cross-functional departments including marketing, product development, and customer success.
Job location and travel
This is a remote position based in North America, requiring legal authorization to work in the US or Canada, with no visa sponsorship offered.
Application process
Applicants must apply through Veradigm's official corporate site to avoid identity theft and provide verification of employment eligibility as a condition of hire.
Unique job features
The role offers unique opportunities to work with advanced AI-driven healthcare solutions and digital adoption platforms, emphasizing continuous improvement and customer journey innovation.
Company overview
Veradigm® is a healthcare technology company focused on providing innovative solutions to improve patient care and streamline clinical workflows. They generate revenue by offering a suite of software products and services, including electronic health records (EHR), practice management tools, and data analytics platforms to healthcare providers, payers, and life sciences companies. Originally part of Allscripts, Veradigm® was rebranded to better align with its mission of transforming health through actionable insights and integrated technology solutions. Their history of leveraging data to enhance clinical outcomes and operational efficiency is crucial for candidates to understand.
How to land this job
Position your resume to highlight leadership in customer experience operations, emphasizing your ability to drive operational strategy, team performance, and continuous improvement initiatives aligned with Veradigm’s mission to transform healthcare.
Focus on showcasing experience with cross-functional collaboration, digital adoption platforms, CRM and customer engagement tools, and data-driven decision-making to match the job’s key responsibilities and qualifications.
Apply through multiple channels including Veradigm’s official corporate careers site and LinkedIn to maximize your application’s visibility and ensure you’re considered through all possible avenues.
Connect on LinkedIn with professionals in Veradigm’s Customer Experience or Operations divisions, using ice breakers like commenting on recent healthcare innovation projects at Veradigm or expressing enthusiasm for their commitment to AI-driven customer solutions.
Optimize your resume for ATS by incorporating keywords such as 'customer experience operations,' 'performance metrics,' 'digital adoption platform,' 'cross-functional collaboration,' and 'continuous improvement' to pass automated screenings effectively.
Leverage Jennie Johnson’s Power Apply feature to automate tailoring your resume, identify the best application channels, and find relevant LinkedIn contacts to network with, allowing you to focus on preparing for interviews and other critical job search activities.
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