Job summary
Job post source
This job is directly from Envision Radiology
Job overview
The Bilingual Patient Outreach Representative at Envision Radiology is a remote role focused on patient scheduling and outreach to optimize appointment bookings and enhance patient service.
Responsibilities and impact
The role involves contacting unscheduled patients to schedule appointments, pre-registering and screening patients, communicating insurance and payment information, and collaborating empathetically with patients and staff.
Compensation and benefits
The position offers a pay range of $16.05 to $19.30 per hour, health benefits including medical, dental, vision, life insurance, a company-matched 401k plan, an employee stock ownership plan, paid time off, paid holidays, and an employee assistance program.
Experience and skills
Candidates should have at least three years of customer service experience, preferably in healthcare, be detail-oriented, self-motivated, able to navigate multiple computer systems quickly, and possess strong communication skills and a professional demeanor.
Work environment and culture
The company promotes a friendly, caring culture with a focus on exceptional service and operational excellence in a remote work environment.
Company information
Envision Radiology is a healthcare company specializing in radiology services, committed to quality patient care and compliance with industry standards.
Job location and travel
This is a remote position with initial in-person training required at the North Arlington center; permanent schedule varies within CST operating hours.
Unique job features
The role is distinguished by its remote work setup combined with mandatory in-person training, and its focus on bilingual patient communication and scheduling optimization in a high-volume contact center environment.
Company overview
Envision Radiology is a prominent provider of diagnostic imaging services, specializing in MRI, CT, X-ray, ultrasound, and mammography. Founded in 2000, the company has expanded significantly, operating numerous outpatient imaging centers across the United States. They generate revenue through patient services, insurance reimbursements, and partnerships with healthcare providers. Envision Radiology is known for its commitment to high-quality imaging, patient-centric care, and advanced technology, making it a leader in the diagnostic imaging industry.
How to land this job
Position your resume to highlight your bilingual communication skills and extensive customer service experience in healthcare settings, emphasizing your ability to handle high-volume patient outreach with empathy and professionalism.
Focus on showcasing your proficiency in scheduling, pre-registration, insurance verification, and multitasking across multiple computer systems, as these are key functions in the role.
Apply through multiple platforms including Envision Radiology's corporate careers page and LinkedIn to maximize your application visibility and ensure you meet the upcoming training schedule.
Connect with current Patient Outreach Representatives or team members at Envision Radiology on LinkedIn, using ice breakers like commenting on their recent posts about patient care or asking about their experience with the remote training program starting August 2025.
Optimize your resume for ATS by incorporating keywords from the job description such as 'patient scheduling,' 'pre-registration,' 'insurance verification,' 'customer service,' 'bilingual communication,' and 'team collaboration' to pass automated screenings.
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